Tour Guide

Driftwood Hospitality; Estes Park (CO); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking enthusiastic Tour Guides to join their team at a historic hotel in Estes Park. This role involves engaging with guests, providing insightful tours, and ensuring a memorable experience. Ideal candidates will possess a passion for the hotel's rich history and a knack for delivering exceptional customer service. If you enjoy sharing stories and creating connections, this is a fantastic opportunity to be part of a dynamic team in a beautiful location, where your contributions will enhance guest experiences and create lasting memories.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Previous experience as a tour guide or attractions host is preferred.
• Ability to communicate clearly and positively with guests.

Responsibilities

• Provide information and answer guest questions about The Stanley Hotel.
• Maintain knowledge of hotel history and present tours.

Skills

Guest Service

Communication Skills

Attention to Detail

Historical Knowledge

Education

High School Degree or Equivalent

Tools

Basic Computer Skills

Job description

The Stanley Hotel, 333 Wonderview Avenue, Estes Park, Colorado, United States of America Req #7184

Monday, April 14, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This position pays hourly plus tips!

The Stanley Hotel located in beautiful Estes Park, CO is seeking Tour Guides. As a Tour Guide, you’ll be responsible for providing information and/or answering guest questions about The Stanley Hotel and guiding groups through the grounds & buildings of The Stanley Hotel. Our Tour Guides will provide the highest level of guest service in an efficient, courteous, and professional manner.

Must come in and apply in person!

Responsibilities:

• Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel
• Learning and presenting the script for all tours
• Opening and closing tour areas
• Greeting guests in a warm and friendly manner, acknowledging them upon arrival
• Fulfilling tour ticket agent duties when not leading tours
• Answering questions about The Stanley Hotel, tours, and guided tours
• Interacting with associates in a professional manner, assisting other departments with necessary information
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

The ideal Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for The Stanley Hotel and its history.

The minimum qualifications for this position are:

• High school degree or equivalent
• Basic computer skills
• Ability to learn and retain The Stanley Hotel’s historical and technical information
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to move throughout the property (standing, walking) for extended periods of time
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

Benefits:

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.