Consumer Services Specialist (Call Center- REMOTE- multiple start dates listed in posting)

UMB Bank; Missouri; Remote; USD 25,000 - 50,000; Full time

Job summary

An established industry player is seeking a Consumer Services Specialist to join their remote call center team. This role focuses on delivering an unparalleled customer experience by assisting clients with their banking inquiries and cross-selling products. You will engage with customers, utilize various systems, and participate in ongoing training to enhance your skills. If you are passionate about customer service and eager to grow in the banking sector, this opportunity is perfect for you. Join a company that values diversity and inclusion, offering comprehensive benefits and a supportive work environment.

Benefits

Paid Time Off

401(k) Matching

Annual Incentive Pay

Comprehensive Insurance

Tuition Reimbursement

Fitness Reimbursement

Adoption Assistance

Wellbeing Programs

Qualifications

• 1-2 years of customer service experience required.
• Proficient in English and able to manage multiple computer systems.

Responsibilities

• Interact with customers over the phone and resolve banking inquiries.
• Cross-sell banking products and maintain call quality.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Banking Knowledge

Multi-Tasking

Education

High School Diploma or equivalent

Job description

Consumer Services Specialist (Call Center- REMOTE- multiple start dates listed in posting)

We are currently hiring for our next call center class starting 7/14/2025. If we fill the soonest scheduled start date, you may be considered for one of our additional class start dates:

• Monday, July 14th, 2025
• Monday, August 4th, 2025

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and building relationships with UMB customers through handling inbound service center calls.

How You Will Spend Your Time

• Interact with customers over the phone by accessing multiple systems to answer bank-related questions, provide information, resolve problems, and cross-sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning, and reviewing regular department communications.
• Performance will be measured based on call quality, talk time, cross-sale success rate, and demonstration of target competencies with monthly incentive opportunities.
• Other duties as assigned.

We’re excited to talk with you if you have

• High School Diploma or equivalent
• Proficient in English
• 1-2 years customer service or similar work experience
• Knowledge of basic banking products including checking, debit, and credit card accounts
• Ability to interact with and manage multiple computer systems to access client information
• Basic understanding of privacy regulations and customer authentication procedures
• Ability to learn and pass assessments/training certificates
• Pleasant phone and interaction skills with customers

Compensation Range

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB’s standard for this role, but actual compensation may vary by location, experience, and other factors. This range does not encompass full earning potential. Benefits include paid time off, 401(k) matching, annual incentive pay, paid holidays, comprehensive insurance, health savings, flexible spending, adoption assistance, employee assistance, fitness reimbursement, tuition reimbursement, wellbeing programs, emergency fund, and banking benefits. Benefits vary by eligibility.

Join Us

At UMB, you are more than a worker; you're valued for who you are. Expect more than the status quo—more heart, trust, and opportunities. UMB is committed to diversity and inclusion. For accommodations or privacy information, contact [e-mail] or visit our Privacy Notice for California Job Candidates.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Banking, Financial Services, Investment Banking