Consumer Services Specialist (Call Center- REMOTE- multiple start dates listed in posting)

UMB Bank; Juneau (AK); Remote; USD 25,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Consumer Services Specialist, where you'll deliver unparalleled customer experiences and build lasting relationships. This role involves interacting with customers to answer banking inquiries, resolve issues, and promote products. You'll have the opportunity to grow through training and performance incentives in a supportive environment that values your contributions. Expect a competitive compensation package and a variety of benefits designed to enhance your work-life balance. Be part of a team that cares about your growth and community involvement.

Benefits

Paid Time Off

401(k) matching program

Annual incentive pay

Comprehensive benefit plan

Tuition reimbursement

Fitness reimbursement

Employee assistance program

Adoption assistance

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to manage multiple computer systems effectively.

Responsibilities

• Handle inbound service center calls and resolve customer issues.
• Cross-sell appropriate banking products.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Banking Knowledge

Multitasking

Education

High School Diploma or equivalent

Tools

Computer Systems

Job description

We are* currently hiring for our next call center class starting 7/14/2025*

If we fill the soonest scheduled start date, you may be considered for one of our additional class start dates:

Monday, July 14th, 2025

Monday, August 4th, 2025

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

• Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

• Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

• Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

• Other duties as assigned.

We’re excited to talk with you if you have:

• High School Diploma or equivalent

• Proficient in the English language

• 1-2 years customer service or similar work experience

• Knowledge of basic banking products including checking, debit, and credit card accounts

• Ability to interact with and manage multiple computer systems to access client information.

• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

• Demonstrates the ability to learn and pass assessments/training certificates.

• Demonstrates pleasant phone and interaction skills with customers.

Compensation Range:

$25,640.00 - $49,440.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy_Notice_for_California_Candidates_Original_file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB_Tuce_Book_Original_file.pdf)

Check out the road to a career at UMB