Tour Guide

The Stanley Hotel; Estes Park (CO); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking enthusiastic Tour Guides to join their team in beautiful Estes Park. This role involves guiding guests through the iconic hotel, sharing its rich history, and ensuring a memorable experience. Ideal candidates will possess strong communication skills and a passion for delivering exceptional guest service. Join a welcoming team where your contributions will enhance the guest experience, and enjoy various benefits including health insurance and employee discounts. If you're ready to engage with visitors and share your love for this historic landmark, this opportunity is perfect for you.

Benefits

401(k)

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Ability to communicate clearly with guests using a positive voice.
• Must retain historical and technical information about the hotel.

Responsibilities

• Guide guests through the hotel while providing historical information.
• Maintain knowledge of property amenities and special events.

Skills

Customer Service

Communication Skills

Attention to Detail

Basic Computer Skills

Education

High School Degree or Equivalent

Job description

This position pays hourly plus tips!

The Stanley Hotel located in beautiful Estes Park, CO is seeking Tour Guides. As a Tour Guide, you'll be responsible for providing information and/or answering guest questions about The Stanley Hotel and guiding groups through the grounds & buildings of The Stanley Hotel. Our Tour Guides will provide the highest level of guest service in an efficient, courteous, and professional manner.

Must come in and apply in person!

Responsibilities:

• Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel
• Learning and presenting the script for all tours
• Opening and closing tour areas
• Greeting guests in a warm and friendly manner, acknowledging them upon arrival
• Fulfilling tour ticket agent duties when not leading tours
• Answering questions about The Stanley Hotel, tours, and guided tours
• Interacting with associates in a professional manner, assisting other departments with necessary information
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

• High school degree or equivalent
• Basic computer skills
• Ability to learn and retain The Stanley Hotel's historical and technical information
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to move throughout the property (standing, walking) for extended periods of time
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.