Tour Experience Concierge

Capital Vacations; Kissimmee (FL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k)

Paid Time Off

Travel Perks

Resort Discounts

Paid Training

Job summary

Capital Vacations in Kissimmee, FL is seeking a friendly Tour Reception Coordinator to greet guests and coordinate tour arrivals. You will support the Sales and Marketing teams and ensure exceptional service from arrival.

The role involves checking in guests, assisting with payments and reservations, handling calls, and preparing daily tour reports. Strong communication and multitasking in a fast-paced environment are essential.

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Customer Service

Communication

Organization

Multitasking

Detail-oriented

Education

High School Diploma or GED

Job description

Capital Vacations in Kissimmee, FL is seeking a friendly Tour Reception Coordinator to greet guests and coordinate tour arrivals. You will support the Sales and Marketing teams and ensure exceptional service from arrival.

The role involves checking in guests, assisting with payments and reservations, handling calls, and preparing daily tour reports. Strong communication and multitasking in a fast-paced environment are essential.