Tour Desk Agent

Westgate Resorts; Las Vegas (NV); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive health benefits

Paid Time Off (PTO)

401K with generous company match

Daily Pay benefit

Tuition Assistance

Exclusive discounts for Team Members

Job summary

A leading hospitality company is seeking a Tour Desk Agent in Las Vegas. You will welcome guests, manage office duties, and ensure a seamless tour experience. Ideal candidates have a high school diploma, customer service experience, and thrive in fast-paced settings. The role offers comprehensive health benefits and 401K with matching, promoting a supportive environment for personal and professional growth.

Qualifications

• 1+ year in customer service, hospitality, or administrative support preferred.
• Friendly, professional communication and guest service skills.
• Organized, detail-oriented, and able to multitask in a fast-paced setting.

Responsibilities

• Check guests into and out of the tour assignments.
• Coordinate general office administration.
• Provide clerical assistance to management.
• Answer phone lines and handle inquiries.

Skills

Customer service

Hospitality

Organizational skills

Microsoft Office

Positive attitude

Education

High school diploma or GED

Job description

Base pay range

$15.00/hr - $18.00/hr

The Vacation Internationale (VI) Sales Team, part of Westgate Resorts, operates inside the iconic Westgate Las Vegas Resort & Casino. As members of the Westgate family, the VI Sales Team shares the company’s passion for hospitality, integrity, and exceptional guest experiences. This high‑energy team introduces guests from around the world to Vacation Internationale’s flexible vacation ownership program, helping them explore a world of travel possibilities. Team members enjoy a professional, fast‑paced environment backed by Westgate’s legendary legacy of service and success.

Job Description

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience. In this front‑facing role, you’ll welcome guests with warmth and professionalism, review any pre‑arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast‑paced environment, and enjoy helping guests feel informed and excited, this is the role for you.

• Effectively check guests into and out of the tour assignments for that morning
• Coordinate the general office administration for the Vice President of the VOA
• Provide clerical assistance to the General Manager and Senior Management as necessary
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management
• Assist with researching, resolving, and documenting internal and external issues
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
• Answer multiple phone lines, take messages and answer general questions regarding complaints and inquiries

Qualifications

• High school diploma or GED (college coursework in hospitality a plus)
• 1+ year in customer service, hospitality, or administrative support preferred
• Friendly, professional communication and guest service skills
• Organized, detail‑oriented, and able to multitask in a fast‑paced setting
• Comfortable with Microsoft Office and handling phones/inquiries
• Problem‑solver with a positive, team‑focused attitude

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Daily Pay benefit – access to your pay as you need it
• Family benefits including pregnancy, parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Hospitality