Total Loss Supervisor

Jobtailor; Alabama; On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Alabama seeks an experienced Total Loss Claims Supervisor to lead a team of adjusters and oversee claim inventory to ensure timely handling and resolution.

You will provide guidance on vehicle valuations, settlements, title issues, and regulatory questions, while monitoring performance metrics and mentoring staff. Requires 5+ years in P&C and bilingual Spanish-English.

Qualifications

• 5 years of P&C insurance background with a minimum of 3 years total loss claims handling
• Spanish-English bilingual proficiency
• Bachelor’s Degree required

Responsibilities

• Review and monitor total loss claim inventory to ensure timely handling and resolution
• Assign and distribute new total loss claims based on workload and staffing needs
• Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions
• Review claim files for quality, accuracy, compliance, and adherence to company procedures
• Approve settlement authority within established limits and escalate exceptions as needed
• Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims
• Monitor cycle times, pending claims, and key performance metrics to identify and address delays
• Conduct claim audits and provide feedback to improve claim quality and consistency
• Assist adjusters with negotiation of disputed vehicle values and settlement concerns
• Oversee title processing, salvage disposition, and lienholder payoff activities
• Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments
• Ensure compliance with state regulations, company guidelines, and documentation standards
• Conduct team meetings to communicate department updates, performance expectations, and process changes
• Provide coaching, mentoring, and performance feedback to team members
• Assist with training and onboarding of new total loss adjusters
• Track staffing needs, productivity trends, and workload distribution
• Prepare and report departmental metrics and trends to management
• Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes
• Serve as the primary point of contact for complex total loss claims requiring supervisory involvement

Skills

Total Loss Handling

P&C Insurance

Bilingual (Spanish-English)

Supervisory Experience

Communication

Education

Bachelor’s Degree

Job description

• Review and monitor total loss claim inventory to ensure timely handling and resolution
• Assign and distribute new total loss claims based on workload and staffing needs
• Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions
• Review claim files for quality, accuracy, compliance, and adherence to company procedures
• Approve settlement authority within established limits and escalates exceptions as needed
• Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims
• Monitor cycle times, pending claims, and key performance metrics to identify and address delays
• Conduct claim audits and provide feedback to improve claim quality and consistency
• Assist adjusters with negotiation of disputed vehicle values and settlement concerns
• Oversee title processing, salvage disposition, and lienholder payoff activities
• Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments
• Ensure compliance with state regulations, company guidelines, and documentation standards
• Conduct team meetings to communicate department updates, performance expectations, and process changes
• Provide coaching, mentoring, and performance feedback to team members
• Assist with training and onboarding of new total loss adjusters
• Track staffing needs, productivity trends, and workload distribution
• Prepare and report departmental metrics and trends to management
• Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes
• Serve as the primary point of contact for complex total loss claims requiring supervisory involvement

Requirements

• 5 years of P&C insurance background with a minimum of 3 years total loss claims handling
• Significant knowledge of repair and total loss techniques and statutory requirements
• Spanish-English bilingual proficiency
• Valid Driver’s License
• Bachelor’s Degree
• Prolonged periods sitting at a desk working on the computer
• Prior supervisory role preferred

Core Competencies

Demonstrates expertise in total loss claims handling, including vehicle valuations, settlement calculations, and compliance with state regulations. Proven ability to lead teams, provide technical support, and improve claim processes to enhance efficiency and customer experience.

Highest-signal resume keywords

• Total Loss Claims Handling
• P&C Insurance Background
• Bilingual Proficiency (Spanish-English)
• Supervisory Experience
• Compliance with State Regulations

Hard Skills

• Vehicle Valuations
• Settlement Calculations
• Claim Audits
• Title Processing
• Salvage Disposition
• Regulatory Compliance
• Performance Metrics Monitoring
• Negotiation of Disputed Values
• Process Improvement
• Claims Quality Assurance

Soft Skills

• Coaching
• Mentoring
• Communication
• Team Leadership
• Customer Service

Certifications & Qualifications

• Valid Driver’s License
• Bachelor’s Degree

Industry Keywords

• P&C Insurance
• Total Loss Techniques
• Statutory Requirements
• Claim Inventory Management
• Adjuster Support