Claims Supervisor

Jobtailor

Cary (NC)

On-site

USD 90,000 - 120,000

Full time

10 days ago

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Job summary

ERIE seeks a senior claims supervisor to oversee and develop claims personnel in Cary, NC. You will supervise adjusters, handle coverage questions, coordinate discipline, and ensure reserves and file reviews are compliant.

You will work with Claims leadership, participate in catastrophe team duties, coordinate with outside counsel, and travel on short notice as required. A strong background in claims procedures and appropriate licenses is essential.

Qualifications

High school diploma or equivalent with six years of claims related experience.
Associate degree with four years of claims related experience.
Bachelor’s degree with two years of claims related experience.
Licenses as required by state and valid driver’s license.
Ability to travel for Catastrophe Team activations.

Responsibilities

Supervise, train, and monitor assigned claims adjusters and staff.
Assist leadership in overseeing and handling claims operations.
Manage operations of the designated area of authority.
Interview, hire, train, direct, assess, and develop personnel.
Review claims and adjusters’ files for coverage and reserves.
Answer questions, review correspondence, counsel on action.
Resolve coverage questions within authority and conduct research.
Maintain knowledge of adjusters’ files and laws.
Develop and evaluate claims procedures with the Claims Manager.
Handle complaints and inquiries; direct outside counsel as needed.
Direct trial preparation and participate in pre-trial events.
Review reports, payments, and buyer information; negotiate salvage.
Contribute to strategic projects and cross-functional teams.
Serve on Catastrophe Team; travel on short notice for extended periods.
Maintain regular attendance and onsite presence as required.

Skills

Claims Management

Leadership Experience

Communication

Problem Solving

Team Collaboration

Conflict Resolution

Education

Associate In Claims (AIC) Designation

Bachelor’s degree (any field)

Associate degree

Tools

Estimating Software

PPE

Job description

• Supervise, train, and monitor assigned claims adjusters and other claims personnel
• Assist Claims Leadership in overseeing and handling claims
• Manage operations of the designated area of authority
• Interview, hire, train, direct, assess, and develop personnel; coordinate discipline as required
• Regularly review claims and adjusters’ files for coverage and adequate reserves
• Answer claims questions, review claim correspondence, and counsel on further action
• Resolve coverage and unusual questions within designated authority and conduct related research
• Maintain and apply working knowledge of adjusters’ files and statutory laws
• Recommend and participate in developing and evaluating claims procedures with the Claims Manager
• Handle claim complaints and inquiries
• Assist the Claims Manager and act on the manager’s behalf as necessary
• Receive and direct processing of legal papers served upon ERIE involving claims actions
• Direct activities of outside legal counsel as required
• Assist with trial preparation and attend pre-trial functions and trials as necessary
• Review reports, payments, and buyer information
• Negotiate with salvage auctions and salvage yards when required
• Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
• Serve on the Catastrophe Team, potentially traveling on short notice for more than two consecutive weeks
• Maintain regular and predictable attendance and onsite presence as required by business and operational needs

Requirements

High school diploma or equivalent and six years of claims related experience required; or
Associate degree and four years of claims related experience required; or
Bachelor’s degree and two years of claims related experience required
Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require
Valid driver’s license required
Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Use of Personal Protective Equipment (PPE) required
Manual keying/data entry/inputting information/computer use often (20–50%)
Occasional driving (<20%)

Core Competencies

Demonstrates expertise in claims management, including supervision, training, and development of claims personnel. Proficient in claims procedures, legal compliance, and effective communication with stakeholders.

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