Total Loss Adjuster - Hybrid

Arbella 56 Group; Wakefield (MA); On-site; USD 62,000 - 68,000; Full time

Job summary

Arbella 56 Group is seeking a Claims Specialist in Wakefield, Massachusetts. This role involves investigating and resolving total loss claims for vehicles while ensuring excellent customer service and careful management of payouts.

Ideal candidates will have at least 18 months of experience in a claims role, strong time management, and effective communication skills. The position offers a competitive salary, estimated between $62,000 and $68,000 annually based on experience and qualifications.

Qualifications

• At least 18 months in a Claim role.
• Excellent time management with attention to detail.
• Effective communication/collaboration skills.

Responsibilities

• Investigate and resolve total loss claims.
• Negotiate settlements within granted authority.
• Input and retrieve information using the claims system.

Skills

Time management

Communication skills

Collaboration skills

Job description

Key Responsibilities

• Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors.
• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contact the owners of vehicles deemed a total loss by telephone or in writing.
• Input and retrieve information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluate case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintain a reminder system.
• Interpret and evaluate total loss valuations and salvage invoices to determine if they are applicable to the claim; investigate for proper charges and pay accordingly.
• Negotiate settlements with individuals, attorneys, and insurance agencies within granted settlement authority level, inclusive of claims in which specific adjuster licensing is required.
• Demonstrate proficiency in handling Commercial total losses and Heavy Equipment.
• Prepare claim files with applicable total loss information for subrogation purposes.
• Assist, when requested, in the selection and evaluation of experts as needed.
• Manage litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confer with attorney about case direction and disposition.
• Assist in the training of Claims Service Specialists II and take the lead on the mentoring of all new Claim Service Specialists.
• Provide Best Practices tips to assist in navigating negotiations and difficult conversations.
• Keep management informed of activities and issues within assigned area of responsibility.
• Successfully complete all required training and apply.
• Perform other related duties as required or requested, including training of incoming new Claim Service Specialists in the area of problematic lienholders, shops and tow yards.
• Daily navigation and management of pending salvage inventory.
• Prepare independent appraisers when the policyholder chooses to utilize their arbitration rights under the policy when the total loss settlement cannot be agreed upon.
• Effectively work the primary claim system while balancing the work of other systems such as Phoenix.

Requirements

• At least 18 months in a Claim role.
• Excellent time management with attention to detail.
• Effective communication/collaboration skills.

Salary

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $62,000 - $68,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.