Total Loss Associate/Loss Mitigation Collector – Auto Finance

Southern Auto Finance Company, LLC; Pompano Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Southern Auto Finance Company, LLC (SAFCO) is seeking an experienced Total Loss Associate/Loss Mitigation Collector to investigate claims, negotiate settlements with insurance carriers, and pursue every recovery opportunity in a non-prime auto finance environment. This onsite role is based in Pompano Beach, FL, with five days per week on-site attendance.

You will manage loss mitigation, coordinate with insurance carriers, and work across customer accounts to maximize recoveries while maintaining

Qualifications

• Total-loss claims and loss mitigation experience required.
• Experience negotiating settlements with insurance companies.
• Knowledge of GAP claims and deficiency balances.
• Experience with loan-servicing platforms and skip-tracing systems.

Responsibilities

• Negotiate total-loss and accident claim settlements with insurance companies.
• Track insurance claims and customer accounts from notice to final resolution.
• Follow up with customers whose vehicles lack active or adequate insurance.
• File and manage GAP claims to maximize recoveries.
• Negotiate payment arrangements on delinquent balances.
• Assist customers with questions about vehicle insurance coverage and claims.
• Coordinate insurance-related accounts with outside counsel for potential litigation.
• Process cancellations of GAP coverage and vehicle service contracts on paid-off/charged-off accounts.
• Maintain complete, accurate, timely account documentation.
• Comply with FDCPA and company standards.

Skills

Total loss experience

Negotiation

Communication skills

Problem solving

Time management

Tools

Loan-servicing platforms

Dialers

Skip-tracing systems

Job description

Position:Total Loss Associate/Loss Mitigation Collector – Auto Finance

Location: Pompano Beach, FL

Job Id:297

# of Openings:0

Turn Complex Claims into Effective Resolutions.

Do you have experience negotiating with insurance companies and maximizing recoveries on total-loss and accident claims?

SAFCO is seeking an experienced Total Loss Associate/Loss Mitigation Collector who can investigate claims, coordinate with insurance carriers, negotiate settlements, and pursue every available recovery opportunity. This role combines insurance claim management, customer communication, and account resolution within a non-prime auto finance environment.

This position is based at our Pompano Beach, Florida-area headquarters and requires onsite attendance five days per week. Hybrid and remote arrangements are not available.

What You’ll Do

• Negotiate total-loss and accident claim settlements with insurance companies
• Track insurance claims and customer accounts from initial notice through final resolution
• Follow up with customers whose vehicles do not have active or adequate insurance coverage
• File and manage GAP claims to maximize recoveries on eligible accounts
• Negotiate payment arrangements on delinquent balances and remaining deficiencies
• Assist customers with inbound questions regarding vehicle insurance coverage and claims
• Coordinate the placement of appropriate insurance-related accounts with outside counsel for potential litigation
• Process cancellations of GAP coverage and vehicle service contracts on eligible paid-off or charged-off accounts
• Maintain complete, accurate, and timely account documentation
• Follow all applicable FDCPA requirements and company compliance standards

What You’ll Bring

• Previous experience handling total-loss claims and loss mitigation required
• Experience negotiating with insurance companies and managing claim settlements
• Knowledge of GAP claims, vehicle service contract cancellations, and deficiency balances
• Strong communication, negotiation, follow-up, and problem-solving skills
• Ability to manage multiple claims and accounts while meeting established deadlines
• Experience with loan-servicing platforms, dialers, and skip-tracing systems
• Auto finance or non-prime lending experience strongly preferred

At SAFCO, we believe talented people should have the opportunity to apply their expertise, grow professionally, and share in the results they help create.

Potential

Use your knowledge of insurance claims and loss mitigation to solve complex account issues and protect the value of our portfolio.

Opportunity

Take ownership of claims and recovery activity while working directly with customers, insurance carriers, vendors, and outside counsel.

Prosperity

Earn competitive base pay plus a performance-driven incentive plan. Your ability to resolve claims, reduce losses, and maximize recoveries can directly increase your earning potential.

Are You Ready?

This opportunity is best suited for an experienced total-loss or loss-mitigation professional who understands how to move claims forward, negotiate effectively, and pursue every available source of recovery.

If you know how to investigate claims, overcome obstacles, and turn difficult accounts into successful resolutions, we encourage you to apply and discover what your future could look like at SAFCO.We are an EOE/drug-free workplace.

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