Total Leave Solutions Advocate

Unum Ireland; Chattanooga (TN); On-site; USD 64,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO

Tuition reimbursement

Job summary

Unum is seeking a Total Leave specialist to promote Total Leave digital capabilities and be the primary contact for STD, Leave, PFL, and ADA complex questions. You will facilitate agreed resolutions in collaboration with field, clients, Solutions Partner Consultant, operations teams, and management.

You will demonstrate digital functionality with clients, help employees adopt self-serve capabilities to answer standard case-level needs, and handle complex status and questions on individual claims

Qualifications

• Proven customer service and problem-solving skills.
• Knowledge and proficiency in STD and FMLA; upskill on ADA and PFL as needed.
• Ability to take appropriate actions based on key business indicators/trends.
• Demonstrated influencing, collaboration, and client relationship management experience.

Responsibilities

• Demonstrate digital functionality with clients and encourage self-serve capabilities.
• Handle complex status and questions on individual claims and leaves with timely action plans.
• Escalate issues and partner with internal stakeholders.
• Build relationships with operations leaders to address issues and drive improvements.

Skills

Customer service

Problem solving

Communication

Client relationship management

Education

Four-year degree or equivalent experience

Job description

Unum is seeking a Total Leave specialist to promote Total Leave digital capabilities and be the primary contact for STD, Leave, PFL, and ADA complex questions. You will facilitate agreed resolutions in collaboration with field, clients, Solutions Partner Consultant, operations teams, and management.

You will demonstrate digital functionality with clients, help employees adopt self-serve capabilities to answer standard case-level needs, and handle complex status and questions on individual claims