Total Leave Solutions Partner & Client Liaison

Unum; Chattanooga (TN); On-site; USD 64,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO including volunteering

401(k) employer match

Student loan repayment options

Tuition reimbursement

Job summary

Unum seeks a Total Leave specialist to promote digital capabilities and serve as the primary contact for STD, Leave, PFL, and ADA queries. You will facilitate resolutions with field teams, clients and internal partners.

Role requires strong claims/leave experience, customer service excellence, and ability to upskill on ADA/PFL as needed. Based in Chattanooga, TN with competitive benefits and advanced digital tools.

Qualifications

• Four-year degree or equivalent experience recommended.
• Strong technical claims/leave experience.
• Knowledge of STD and FMLA; ADA and PFL upskilling as needed.
• Proven customer service and problem-solving skills.

Responsibilities

• Promote Total Leave digital capabilities and be primary contact for STD, Leave, PFL, and ADA complex questions.
• Handle complex status & questions on individual claims and leaves with action plan development.
• Identify trends and report issues impacting claims and leaves; build relationships with operations leaders.

Skills

Customer service

Problem solving

STD and FMLA knowledge

ADA/PFL upskilling

Client relations

Education

Four-year degree or equivalent

Job description

Unum seeks a Total Leave specialist to promote digital capabilities and serve as the primary contact for STD, Leave, PFL, and ADA queries. You will facilitate resolutions with field teams, clients and internal partners.

Role requires strong claims/leave experience, customer service excellence, and ability to upskill on ADA/PFL as needed. Based in Chattanooga, TN with competitive benefits and advanced digital tools.