Solutions Partner Liaison

C3035 Unum Group; Chattanooga (TN); On-site; USD 64,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO

Tuition reimbursement

Job summary

Unum is seeking a Total Leave specialist to promote Total Leave digital capabilities and be the primary contact for STD, Leave, PFL, and ADA complex questions. You will facilitate agreed resolutions in collaboration with field, clients, Solutions Partner Consultant, operations teams, and management.

You will demonstrate digital functionality with clients, help employees adopt self-serve capabilities to answer standard case-level needs, and handle complex status and questions on individual claims

Qualifications

• Proven customer service and problem-solving skills.
• Knowledge and proficiency in STD and FMLA; upskill on ADA and PFL as needed.
• Ability to take appropriate actions based on key business indicators/trends.
• Demonstrated influencing, collaboration, and client relationship management experience.

Responsibilities

• Demonstrate digital functionality with clients and encourage self-serve capabilities.
• Handle complex status and questions on individual claims and leaves with timely action plans.
• Escalate issues and partner with internal stakeholders.
• Build relationships with operations leaders to address issues and drive improvements.

Skills

Customer service

Problem solving

Communication

Client relationship management

Education

Four-year degree or equivalent experience

Job description

About Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes:
• Health
• Vision
• Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

General Summary

Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.

Principal Duties and Responsibilities

• Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
• Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution.
• Ensure escalation of issues and partnership with appropriate internal stakeholders.
• Demonstrated ability to proactively identify trends and report issues impacting claims and leaves.
• Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
• Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
• Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
• Provides subject matter expertise in educating clients on the products serviced within Total Leave, leave workflows/regulations.
• Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
• Support and mentors peers and new team members.
• Performs other duties as assigned.

Job Specifications

• Proficient in Solutions and Unum product portfolio
• Four-year degree or equivalent experience recommended
• Strong technical claims/leave experience
• Proven customer service and problem-solving skills
• Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
• Resolve conflicts in an open and positive manner
• Build understanding, acceptance, and commitment through the change process
• Ability to take appropriate actions based on key business indicators/trends
• Demonstrated influencing, collaboration, and client relationship management experience

Company Information

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Equal Opportunity Employment

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Base Salary

$63,500.00-$120,000.00

Additional Benefits

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company: Unum

Unum

About Unum Group

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Disability Accommodations

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.