Top-Secret: SharePoint & Power Platform Specialist

E-INFOSOL LLC; Washington (District of Columbia); On-site; USD 123,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

401k match

Paid time off

Life and disability insurance

Certification reimbursement

Job summary

E-INFOSOL LLC in Washington, DC is hiring a SharePoint & Power Platform Support Specialist to join our customer‑focused team as a full‑time employee. The role supports Enterprise Microsoft collaboration platforms, including SharePoint, Power Apps, Power Automate, and Power BI, delivering timely, accurate assistance to users and guiding them through licensing and governance considerations.

The ideal candidate has 3+ years of hands‑on administration experience, Top‑Secret clearance (SCI/CI Poly

Qualifications

• Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor’s degree in a relevant field.
• Minimum 3 years of hands-on administration experience with SharePoint (on prem and/or cloud) and Microsoft Power Platform.
• Proficiency using SharePoint Administration Manager (SAM).
• Demonstrated experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
• Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM).
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
• Strong communication and customer engagement skills; able to translate technical concepts into user friendly guidance.
• Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools.

Responsibilities

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; elevate to senior engineers when advanced remediation is required.
• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.
• Collaborate with senior engineering teams to elevate complex issues, convey customer context, and support efficient resolution cycles.
• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.
• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Skills

SharePoint administration

Power Platform administration

Active Top-Secret clearance

Bachelor’s degree

SAM usage

Clear communication

Governance knowledge

Education

Bachelor's degree

Tools

SAM (SharePoint Administration Manager)

Job description

E-INFOSOL LLC in Washington, DC is hiring a SharePoint & Power Platform Support Specialist to join our customer‑focused team as a full‑time employee. The role supports Enterprise Microsoft collaboration platforms, including SharePoint, Power Apps, Power Automate, and Power BI, delivering timely, accurate assistance to users and guiding them through licensing and governance considerations.

The ideal candidate has 3+ years of hands‑on administration experience, Top‑Secret clearance (SCI/CI Poly