Top Secret Cleared SharePoint & Power Platform Expert

E-INFOSOL; Washington (District of Columbia); On-site; USD 123,000 - 133,000; Full time

Benefits offered by this job

Medical – company subsidized premiums

Dental and Vision

401k with up to 4% match

Health Savings Account (HSA) / FSA

Company-paid disability (short/long‑‑)

Company-paid Life and AD&D

Generous Paid Time Off & 11 federalH}

Legal and Identity Protection Services

Bonuses for certifications and reimbur

UberOne, company outings, discounts on

Job summary

E-INFOSOL LLC is seeking a motivated and results‑driven SharePoint & Power Platform Support Specialist to join our Washington, DC team as a full‑time employee.

In this frontline role you will diagnose and resolve issues across SharePoint, Power Apps, Power Automate, and Power BI, while guiding customers through licensing, permissions, and governance in enterprise environments. You will document steps, manage tickets, and collaborate with engineers to ensure timely resolutions.

Qualifications

• Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor’s degree in a relevant field.
• Minimum 3 years of hands-on administration experience with SharePoint (on prem and/or cloud) and Microsoft Power Platform.
• Proficiency using SharePoint Administration Manager (SAM).
• Demonstrated experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
• Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM).
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
• Strong communication and customer engagement skills; able to translate technical concepts into user friendly guidance.
• Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools.

Responsibilities

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; elevate to senior engineers when advanced remediation is required.
• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.
• Collaborate with senior engineering teams to elevate complex issues, convey customer context, and support efficient resolution cycles.
• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.
• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Skills

SharePoint administration

Power Platform

Customer support

Documentation

Ticketing systems

Communication skills

Education

Bachelor's degree in a relevant field

Tools

SAM

Job description

E-INFOSOL LLC is seeking a motivated and results‑driven SharePoint & Power Platform Support Specialist to join our Washington, DC team as a full‑time employee.

In this frontline role you will diagnose and resolve issues across SharePoint, Power Apps, Power Automate, and Power BI, while guiding customers through licensing, permissions, and governance in enterprise environments. You will document steps, manage tickets, and collaborate with engineers to ensure timely resolutions.