SharePoint & Power Platform Support Specialist | TS/SCI Eligible

E-Infosol Llc; Washington; In loco; USD 123.000 - 133.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental & Vision

401(k) match

HSA/FSA

Disability coverage

Life Insurance

Paid holidays

Certification bonuses

Employee discounts

Descrizione del lavoro

E-INFOSOL LLC in Washington, DC is seeking a SharePoint & Power Platform Support Specialist to provide frontline technical assistance for SharePoint, Power Apps, Power Automate, and Power BI. The role requires a Top-Secret clearance and experience across on-prem and cloud environments.

As a full-time employee, you will diagnose issues, navigate licensing and permissions models, maintain thorough ticket documentation, and collaborate with senior engineers to resolve complex problems promptly.

Competenze

• Active Top-Secret clearance; ability to obtain SCI/CI Poly if needed.
• Bachelor’s degree in a relevant field.
• Minimum 3 years hands-on admin with SharePoint (on prem and/or cloud) and Microsoft Power Platform.
• Proficiency using SharePoint Administration Manager (SAM).
• Experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
• Knowledge of Microsoft licensing models, permissions structures, and access management for enterprise/government environments.
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations; able to troubleshoot at a functional level.

Mansioni

• Provide Tier 1/ Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality.
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; escalate to senior engineers when advanced remediation is required.
• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.
• Collaborate with senior engineering teams to elevate complex issues and support efficient resolution cycles.
• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.
• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Conoscenze

Top-Secret clearance

SharePoint administration

Power Platform

Customer support

Documentation

Formazione

Bachelor's degree

Strumenti

SAM

Descrizione del lavoro

E-INFOSOL LLC in Washington, DC is seeking a SharePoint & Power Platform Support Specialist to provide frontline technical assistance for SharePoint, Power Apps, Power Automate, and Power BI. The role requires a Top-Secret clearance and experience across on-prem and cloud environments.

As a full-time employee, you will diagnose issues, navigate licensing and permissions models, maintain thorough ticket documentation, and collaborate with senior engineers to resolve complex problems promptly.