Top-Secret Printer & IT Hardware Technician

DNI (Delaware Nation Industries); Dahlgren (VA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Premium employee benefits covered 100%

401K matching

Disability insurance

Professional development reimbursement

Parking and transit benefits

Job summary

DNI Emerging Technologies in Dahlgren, VA, seeks a Printer Technician for a short-term printer refresh and KVM installations to support JWAC under the JWAC IT Services Contract.

You will install, configure, and maintain networked printers, troubleshoot issues, and coordinate vendor services while keeping precise equipment records and ensuring Government procedures are followed. Security clearance is required.

Qualifications

• Active DoD Top Secret Security Clearance required.
• Experience supporting printers, multifunction devices, print servers, print queues or related end-user peripherals.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information.
• Ability to work independently while coordinating with users, vendors, and IT professionals.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains per Government procedures.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues requiring specialized support.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Provide courteous, professional end-user support and explain issues clearly.
• Coordinate with system administrators, cybersecurity staff, and Government representatives when issues involve broader IT services.

Skills

Printer hardware

Print servers

Windows OS

Customer service

Tools

Print management tools

Job description

DNI Emerging Technologies in Dahlgren, VA, seeks a Printer Technician for a short-term printer refresh and KVM installations to support JWAC under the JWAC IT Services Contract.

You will install, configure, and maintain networked printers, troubleshoot issues, and coordinate vendor services while keeping precise equipment records and ensuring Government procedures are followed. Security clearance is required.