Printer Technician - DoD JWAC (On-Site, TS Clearance)

Delaware Nation Industries; Dahlgren (IL); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Completion bonus

On-site work

Job summary

Delaware Nation Industries seeks a Printer Technician to support JWAC at Dahlgren, VA. Responsibilities include installing and maintaining networked printers, troubleshooting issues, and coordinating with IT teams. Requires active DoD TS clearance and ability to work on-site at JWAC in Dahlgren.

The role entails rapid printer refresh, KVM installations, and adherence to government procedures. Hourly compensation ranges from $55 to $60 with a $5,000 completion bonus, reflecting short-term,

Qualifications

• Active DoD Top Secret Security Clearance.
• Experience supporting printers, multifunction devices, print servers, or related end-user peripherals.
• Experience troubleshooting hardware, software, network connectivity, device drivers, and user-access issues.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information.
• Ability to work independently while coordinating effectively with users, vendors, and other IT professionals.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Ability to work on-site at JWAC in Dahlgren, Virginia.
• Ability to obtain and maintain any clearance, access, badge, training, and information-assurance qualifications required for the assigned Task Order 4 work area.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace approved consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues that require specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Provide courteous, professional end-user support and explain technical issues and corrective actions clearly.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.

Skills

Printer support

Customer service

Communication

Organization

Problem solving

Tools

Print servers

Windows

Microsoft Office

Network troubleshooting tools

Job description

Delaware Nation Industries seeks a Printer Technician to support JWAC at Dahlgren, VA. Responsibilities include installing and maintaining networked printers, troubleshooting issues, and coordinating with IT teams. Requires active DoD TS clearance and ability to work on-site at JWAC in Dahlgren.

The role entails rapid printer refresh, KVM installations, and adherence to government procedures. Hourly compensation ranges from $55 to $60 with a $5,000 completion bonus, reflecting short-term,