DoD Printer Technician for JWAC — Clearance Required

Delaware Nation Industries; Dahlgren (VA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Covers 100% of employee benefitPremium

401K Matching

Disability Insurance

Parking and Transit Benefits

Job summary

DNI Emerging Technologies seeks a Printer Technician to support the JWAC IT Services Contract at Dahlgren, VA. The role covers printer refresh, KVM installations, and end-user support for networked printers and multifunction devices.

The technician will troubleshoot hardware, software, and connectivity issues, maintain documentation, and coordinate with system administrators and cybersecurity staff. On-site work is required.

Qualifications

• Active DoD Top Secret Security Clearance.
• Experience supporting printers, multifunction devices, print servers, print queues, or related end-user peripherals.
• Experience troubleshooting hardware, software, network connectivity, device drivers, and user-access issues.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information.
• Ability to work independently while coordinating effectively with users, vendors, and other IT professionals.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Ability to work on-site at JWAC in Dahlgren, Virginia.
• Ability to obtain and maintain any clearance, access, badge, training, and information-assurance qualifications required for the assigned Task Order 4 work area.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace approved consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues that require specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Provide courteous, professional end-user support and explain technical issues and corrective actions clearly.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.

Skills

Printer troubleshooting

Customer service

Windows OS

Documentation

Tools

Print servers

Printer management tools

Job description

DNI Emerging Technologies seeks a Printer Technician to support the JWAC IT Services Contract at Dahlgren, VA. The role covers printer refresh, KVM installations, and end-user support for networked printers and multifunction devices.

The technician will troubleshoot hardware, software, and connectivity issues, maintain documentation, and coordinate with system administrators and cybersecurity staff. On-site work is required.