DoD JWAC Printer Technician (Top Secret)

Delaware Nation Industries; Virginia; On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Health premiums covered

401K matching

Disability coverage

Pet insurance

Education reimbursement

Parking & transit

Job summary

DNI Emerging Technologies in Dahlgren, VA is seeking a Printer Technician to support JWAC IT Services. The role involves installing, configuring, and maintaining network printers and related devices, with a focus on secure handling of government equipment.

The successful candidate will troubleshoot hardware, software, and connectivity issues, document actions and maintenance, and coordinate with system admins and cybersecurity staff.

Qualifications

• Active DoD Top Secret security clearance required.
• Experience supporting printers, print servers, or related peripherals.
• Experience troubleshooting hardware, software, network connectivity, device drivers, and user-access issues.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information.
• Ability to work independently while coordinating with users, vendors, and other IT professionals.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• On-site work at JWAC in Dahlgren, Virginia.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues requiring specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Provide courteous, professional end-user support and explain technical issues and corrective actions clearly.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.

Skills

Top Secret clearance

Printer support

Hardware troubleshooting

Procedures literacy

Customer service

Documentation

Independent work

Windows Office

Tools

Windows OS

Microsoft Office

Job description

DNI Emerging Technologies in Dahlgren, VA is seeking a Printer Technician to support JWAC IT Services. The role involves installing, configuring, and maintaining network printers and related devices, with a focus on secure handling of government equipment.

The successful candidate will troubleshoot hardware, software, and connectivity issues, document actions and maintenance, and coordinate with system admins and cybersecurity staff.