On-Site Printer Technician – DoD IT Services

Delaware Nation Industries; Virginia; On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Covers 100% of employee benefit premia

Matching 401K

Disability coverage

Parking and transit benefits

Job summary

DNI Emerging Technologies seeks a Printer Technician to support the JWAC IT Services Contract at JWAC in Dahlgren, Virginia. Roles include printer refreshes, KVM installations, staging, inventory, configuration, and documented service activities.

You will troubleshoot printer hardware/software, manage queues, coordinate with system admins and cybersecurity, and maintain accurate equipment records in compliance with procedures.

Qualifications

• Active DoD Top Secret Security Clearance.
• Experience supporting printers, multifunction devices, print servers, or peripherals.
• Experience troubleshooting hardware, software, network connectivity, device drivers, and user-access issues.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace approved consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues that require specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.

Skills

Top Secret clearance

Printer troubleshooting

Customer service

Documentation

Job description

DNI Emerging Technologies seeks a Printer Technician to support the JWAC IT Services Contract at JWAC in Dahlgren, Virginia. Roles include printer refreshes, KVM installations, staging, inventory, configuration, and documented service activities.

You will troubleshoot printer hardware/software, manage queues, coordinate with system admins and cybersecurity, and maintain accurate equipment records in compliance with procedures.