Tools Administrator

Dstaffing; Maryland; On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Great health, dental, and vision benefits

Excellent 401(k) plan

Opportunities for advancement

Job summary

dstaffing is looking for a Systems Engineer with 14 years of experience in similar scopes. Responsibilities include monitoring support tickets, documenting resolutions, and coordinating with end-users. An Bachelor’s degree in a relevant field is required, and applicants must have active high-level authorization for sensitive information.

The role offers competitive salaries and excellent health benefits.

Qualifications

• 14 years of experience as a systems engineer in similar programs.
• Bachelor's degree or equivalent experience in relevant fields.
• Active high-level authorization for sensitive information.

Responsibilities

• Monitor and assign tickets based on location and skillset.
• Coordinate resolution activities and schedule on-site visits.
• Document all activities including end-user communications.

Skills

Windows Server experience

VMware Hypervisor

Networking understanding

Technical documentation

Teamwork

Desire to learn IT skills

Education

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems

Job description

Responsibilities

• Monitor queues and assign tickets; verify correct routing and reroute incorrect tickets.
• Assign and prioritize tickets to support resources based on location and required skillset.
• Notify on‑site resources of critical or high‑priority tickets.
• Coordinate ticket resolution activities with end‑users, including scheduling on‑site visits and follow‑up.
• Maintain proper ticket status for all tickets within a defined queue.
• Document resolution activities in tickets, including end‑user communications, interactions, and ticket closure.

Technical Skills Required

• 7‑10 years of Windows Server experience (2012, 2016 – MDT, DNS, DHCP).
• Understanding of general networking, subnets, and VLANs.
• 5+ years of VMware Hypervisor and vCenter experience.
• Experience imaging Windows desktops.
• Ability to read and understand technical documentation.
• Well‑organized and self‑starter.
• Ability to work with a team.
• Willingness and desire to learn additional IT skills such as Linux and networking.
• Ability to start a project and see it through to completion.
• Ability to create comprehensive technical documentation.
• Ability to lift 20 lbs.

Qualifications

• Fourteen (14) years of experience as a systems engineer in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
• Five (5) years of additional systems engineer experience may be substituted for a Bachelor’s degree.

Requirements

• Active high‑level authorization to view non‑disclosed information requiring investigative screening.
• Completion of a security background check required; prior completion is a plus.

Benefits

• No red tape.
• Competitive salaries.
• Great health, dental, and vision benefits.
• Excellent 401(k) plan.
• Limitless environment where you matter.
• Recognition of outstanding work and employee incentives.
• Opportunities for advancement.

We are an equal opportunity employer. For more information, visit https://www.duit.us.