Tools Administrator: IT Operations & Ticketing Lead

dstaffing; Maryland; On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Great health, dental, and vision benefits

Excellent 401(k) plan

Opportunities for advancement

Job summary

dstaffing is looking for a Systems Engineer with 14 years of experience in similar scopes. Responsibilities include monitoring support tickets, documenting resolutions, and coordinating with end-users. An Bachelor’s degree in a relevant field is required, and applicants must have active high-level authorization for sensitive information.

The role offers competitive salaries and excellent health benefits.

Qualifications

• 14 years of experience as a systems engineer in similar programs.
• Bachelor's degree or equivalent experience in relevant fields.
• Active high-level authorization for sensitive information.

Responsibilities

• Monitor and assign tickets based on location and skillset.
• Coordinate resolution activities and schedule on-site visits.
• Document all activities including end-user communications.

Skills

Windows Server experience

VMware Hypervisor

Networking understanding

Technical documentation

Teamwork

Desire to learn IT skills

Education

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems

Job description

We are on several winning teams...Come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings for systems engineer(s). We are looking for the best and brightest systems engineers with 14 or more years of experience to join our winning and innovative information technology team! Jobs are located in various parts of Maryland, such as Columbia, etc.

An experienced Systems Engineer to be responsible for stability, integrity and efficient operation of large scale image process and virtual server infrastructure.

Why work for us?

• No red tape!
• Competitive salaries
• Great Health/Dental/Vision Benefits
• Excellent 401K plans
• Limitless environment where you matter
• Recognition of outstanding work and other employee incentives
• Opportunities for advancement

Davis Unlimited Information Technologies, Inc. (DUIT) is a woman owned, minority owned small business information technology consulting company. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at https://www.duit.us. You can follow us on LinkedIn, Twitter, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT!â

All Applicants must have the following:anactivehigh-level authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position. All information provided is subject to verification. A security background check is required, and if you have already completed a background check, then that is a plus!

What You Will Get to Do:

System engineer shall possess the following capabilities to perform the following:

• 7-10 years of Windows server experience
• Windows server 2012,2016 – MDT, DNS, DHCP
• Understanding General Networking, Subnets and vlans
• 5+ years of VMware Hypervisor and VCenter experience
• Experience imaging Windows desktops
• Ability to read and understand technical documentation
• Well organized
• Ability to work with a team
• Self-starter
• Willingness and desire to learn more diverse IT skills- Linux, Networking
• Ability to start a project and see it through completion.
• Ability to create comprehensive technical documentation.
• Ability to lift 20 lbs
• Monitoring the queues and assigning tickets; verify correct routing of tickets and reroute incorrect tickets;
• Assign and prioritize tickets to support resources based on location and required skillset.
• Notify on-site resources of critical or high priority tickets;
• Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up;
• Maintain proper ticket status for all tickets within a defined queue;
• Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure.

Required Skills:

• N/A
  

Qualifications You Will Bring:

• Fourteen (14) years of experience as an SE in programs and contracts of similar scope, type and complexity is required.
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
• Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.