Tooling Program & Customer Sales Manager

RidgeTech Automation Inc.; Fitchburg (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

SyBridge Technologies in an onsite capacity seeks a Sales Manager to drive revenue growth, customer satisfaction, and program execution across existing and new opportunities. You will lead end-to-end customer programs, ensuring alignment of commercial objectives with engineering and operational execution.

You will engage in consultative guidance, identify growth opportunities, and maintain accountability across stakeholders, with up to 20% travel for engagement and development activities.

Qualifications

• Bachelor's degree in Engineering, Business, Project Management, or related field preferred.
• 3-5 years of sales experience within plastic processes, injection molding or tooling manufacturing preferred.
• Strong customer-facing experience with demonstrated success in building customer relationships, effective communication, and cross-functional collaboration.
• Experience with ERP and CRM systems; Salesforce experience preferred.

Responsibilities

• Serve as primary contact for assigned customer accounts and provide clear communication.
• Proactively manage customer issues and coordinate internal support.
• Maintain commitments and address risks early to prevent delays.
• Collaborate with engineering on DFM reviews and tooling considerations.
• Track progress and deliver weekly updates; maintain Salesforce dashboards.
• Travel up to 20% to support engagement and business development.

Skills

Customer relationship management

Effective communication

Cross-functional collaboration

Risk management

Education

Bachelor's degree in Engineering, Business, Project Management, or related field

Tools

Salesforce

ERP

Job description

SyBridge Technologies in an onsite capacity seeks a Sales Manager to drive revenue growth, customer satisfaction, and program execution across existing and new opportunities. You will lead end-to-end customer programs, ensuring alignment of commercial objectives with engineering and operational execution.

You will engage in consultative guidance, identify growth opportunities, and maintain accountability across stakeholders, with up to 20% travel for engagement and development activities.