Strategic Tooling Sales & Account Leader

SyBridge Technologies; Fitchburg (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

SyBridge Technologies is seeking a Sales Manager to lead revenue growth, strengthen customer partnerships, and oversee tooling projects from opportunity development to production readiness. The role is onsite with up to 20% travel to support engagement, execution, and business development.

You will translate strategic priorities into actionable plans, align commercial objectives with operations, and drive high-quality program delivery across assigned accounts.

Qualifications

• Bachelor’s degree in Engineering, Business, PM, or related field preferred.
• 3–5 years of sales experience in plastic processes, injection molding, or tooling.
• Strong customer-facing skills with proven relationship-building and cross-functional collaboration.
• Experience with ERP/CRM systems; Salesforce preferred.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing clear, accurate, and timely communication.
• Proactively manage customer issues and needs through resolution with coordinated internal support.
• Maintain commitments and escalate risks early to prevent delays or quality concerns.
• Communicate professionally and handle sensitive matters with discretion and care.
• Strengthen customer trust by providing consistent, reliable, and fact-based updates.
• Document and consistently apply each customer’s preferred communication method, frequency, and format.
• Use real-time communication when preferred, with written follow-up for alignment.
• Deliver predictable updates on the agreed cadence.
• Provide weekly updates, maintain dashboards/trackers, and ensure Salesforce accuracy.
• Identify risks early and implement corrective actions or escalate as needed.
• Partner closely with engineering on DFM reviews, mold/tooling design, and manufacturability considerations.
• Manage engineering changes and customer change orders through defined approval processes.

Skills

Sales experience

Customer relationship management

Cross-functional collaboration

Risk management

Education

Bachelor's degree in Engineering, Business, Project Management, or related field

Tools

Salesforce

ERP systems

Job description

SyBridge Technologies is seeking a Sales Manager to lead revenue growth, strengthen customer partnerships, and oversee tooling projects from opportunity development to production readiness. The role is onsite with up to 20% travel to support engagement, execution, and business development.

You will translate strategic priorities into actionable plans, align commercial objectives with operations, and drive high-quality program delivery across assigned accounts.