Tool Repair & Service Technician - Customer Training

SouthernCarlson; Charleston (SC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Team-oriented culture

Comprehensive benefits

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

SouthernCarlson, located in Charleston, SC, is seeking a Service Technician to troubleshoot and repair nail guns and staple guns, train customers on operation, and process orders. The role emphasizes quick, accurate service and collaboration with the sales team.

The ideal candidate has mechanical skills, customer-service focus, and the ability to lift heavy loads. This full-time position offers benefits and a path for growth within a national supplier network.

Qualifications

• Experience in construction, small engine repairs, or pneumatic/electric power tool repair preferred.
• Experience in construction or industrial supply helpful.
• Strong mechanical skills and customer-service orientation.
• Ability to lift 50–100 pounds regularly; up to 100 pounds occasionally.

Responsibilities

• Troubleshoot and repair nail guns and staple guns for customers
• Demonstrate and train customers on equipment operation and daily maintenance
• Regularly complete customer orders
• Complete and submit work orders, parts orders, and time sheets
• Communicate with sales team to ensure customer satisfaction
• Troubleshoot with sales team to determine best resolution for customer issues
• Interact with customers providing high levels of service and productivity

Skills

Mechanical aptitude

Customer service

Organizational skills

Attention to detail

Basic computer skills

Lifts 50–100 lbs

Education

High school diploma or equivalent

Job description

SouthernCarlson, located in Charleston, SC, is seeking a Service Technician to troubleshoot and repair nail guns and staple guns, train customers on operation, and process orders. The role emphasizes quick, accurate service and collaboration with the sales team.

The ideal candidate has mechanical skills, customer-service focus, and the ability to lift heavy loads. This full-time position offers benefits and a path for growth within a national supplier network.