Outside Service Technician

SouthernCarlson, Inc.; Winston-Salem (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Family-oriented culture

Comprehensive Benefits

401(k) with company match

Paid Time Off (PTO) and holidays

Advancement opportunities

Job summary

SouthernCarlson, Inc. is seeking an Outside Service Technician to install and repair industrial equipment at customer locations. The ideal candidate will possess strong mechanical and electrical troubleshooting skills and experience with cordless tool repair.

Candidates will enjoy competitive compensation, a family-oriented culture, and comprehensive benefits including medical, dental, and vision coverage. Opportunities for career growth are available with this national brand.

Qualifications

• Strong mechanical and electrical troubleshooting aptitude.
• Ability to diagnose mechanical and electrical failures.
• Ability to lift 50 pounds regularly and 100 pounds occasionally.

Responsibilities

• Install and repair industrial equipment at customer sites.
• Troubleshoot and repair nail guns and staple guns.
• Provide training on equipment operation and maintenance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Cordless tool repair experience

Technical manual reading

Hand tool proficiency

Basic electronic repair

Computer skills

Education

High school diploma or equivalent

Tools

Soldering equipment

Diagnostic meters

Hand tools

Job description

Outside Service Technician

Posted Thursday, June 25, 2026 at 5:00 AM

What You’ll Do

The Outside Service Technician performs installation and repair of industrial equipment which may include electrical, mechanical and gas engines. The work is completed at customers’ sites or branch locations as warranted.

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Strong mechanical and electrical troubleshooting aptitude
• Experience working with cordless tool repair or 12v automotive
• Ability to diagnose mechanical, electrical, and intermittent equipment failures
• Ability to read parts breakdowns, wiring diagrams, schematics, and technical manuals
• Comfortable using hand tools, meters, soldering equipment, and electronic diagnostic tools safely and effectively
• Basic electronic repair experience such as soldering, wiring repair, capacitor replacement, or minor circuit board repair preferred
• Ability to perform bench-level diagnostics and repair on electronic and electro-mechanical equipment
• Strong attention to detail and organizational skills
• Ability to work independently and manage workload effectively
• Basic computer skills for repair documentation and communication
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You’ll Love Working With Us

• Compensation – Competitive Hourly Wage
• Team Culture – Family-oriented, collaborative environment
• Comprehensive Benefits – Medical, Dental, Vision
• Retirement – 401(k) with company match
• Time Off – Paid Time Off (PTO) and holidays
• Career Growth – Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.