Small Hand Tool Technician

SouthernCarlson; Louisville (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

PTO & holidays

Career growth

Job summary

SouthernCarlson is seeking a Service Technician in Louisville, KY. The role involves troubleshooting and repairing nail guns and staple guns, training customers on operation and maintenance, and processing orders with close collaboration to the sales team.

This full-time on-site position requires mechanical aptitude, strong customer service, and detail-focused work habits. The role offers competitive compensation with benefits and opportunities for growth within a national brand.

Qualifications

• Strong mechanical skills and problem-solving abilities.
• Customer service orientation and ability to communicate with customers.
• Excellent organizational skills and attention to detail.
• Willingness to learn quickly and retain knowledge.
• Basic computer literacy for documentation and orders.

Responsibilities

• Troubleshoot and repair nail guns and staple guns for customers.
• Provide equipment operation and daily maintenance training to customers.
• Process customer orders and complete required documentation.
• Coordinate with sales team to ensure customer satisfaction and timely resolution.

Skills

Mechanical aptitude

Customer service

Organizational skills

Detail oriented

Fast learner

Basic computer skills

Physical strength

Education

High school diploma or equivalent

Job description

Service Technician

Location: Louisville, KY
Schedule:Monday – Friday | Full-Time

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service

We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency

In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.

Earn & Maintain Trust

Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve

We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You’ll Do

As a Service Technician you will:

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You’ll Love Working With Us

Compensation – Competitive Hourly Wage
Team Culture – Family-oriented, collaborative environment
Comprehensive Benefits – Medical, Dental, Vision
Retirement – 401(k) with company match
Time Off – Paid Time Off (PTO) and holidays
Career Growth – Advancement opportunities with a growing national brand

Ready to Build Your Future with SouthernCarlson?

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.