Tool & Equipment Customer Support Specialist

Acme Tools; Grand Forks (ND); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

6 paid holidays

Employee discounts

Generous PTO from day one

Company 401(k) with match

Company-paid life insurance

Job summary

Acme Tools in Grand Forks, ND is seeking a Customer Support Specialist for a full-time clerical role. You will help customers with tool and equipment needs, answer calls and emails, and guide orders from inquiry to delivery, while staying current on product features.

Join a friendly team that values timely, accurate information and collaboration with other departments, with opportunities for growth and a work–life balanced schedule.

Qualifications

• Prior customer service experience.
• Strong communication and problem-solving skills.
• Willingness to work evenings, weekends, and overtime as needed.

Responsibilities

• Answer incoming calls and emails from customers.
• Provide product information and assist with order processing.
• Support post-sale activities such as order status updates and returns.
• Coordinate with other departments and suppliers to resolve inquiries.

Skills

Customer service

Active listening

Technical skills

Problem solving

Communication skills

Punctuality

Flexibility

Overtime availability

Job description

Acme Tools in Grand Forks, ND is seeking a Customer Support Specialist for a full-time clerical role. You will help customers with tool and equipment needs, answer calls and emails, and guide orders from inquiry to delivery, while staying current on product features.

Join a friendly team that values timely, accurate information and collaboration with other departments, with opportunities for growth and a work–life balanced schedule.