Customer Support Specialist

Socket.dev; Grand Forks (ND); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Employee discounts

PTO from day one

401(k) with company match

Life insurance

Disability insurance

Job summary

Acme Tools in Grand Forks, ND seeks a Customer Support Specialist to handle calls, emails, and order processing with a focus on post-sale service. You will relay product information, track orders, and process returns while coordinating with other departments and vendors to resolve inquiries.

Ideal candidates have customer service experience, strong communication and problem-solving abilities, and flexibility for occasional weekends.

Qualifications

• Prior customer service experience.
• Active listening, technical skills, and problem solving.
• Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Responsibilities

• Answer incoming customer calls and emails, provide product information, and process orders.
• Provide post-sale support with order status, tracking, and returns as needed.
• Coordinate with other departments and manufacturers to address inquiries and stay updated on products.

Skills

Customer service

Active listening

Technical skills

Problem solving

Communication skills

Punctuality

Flexibility

Job description

Who We’re Looking For:

Are you a friendly, people-oriented individual who values exceptional customer care? Do you embrace "The Golden Rule" of kindness and enjoy assisting customers with their tools and equipment needs? Are you seeking a work-life balance that includes evenings, major holidays, and weekends off? If you're looking for a company that treats its team like family, offers competitive compensation, benefits, and a path for career advancement, then consider joining Acme Tools in Grand Forks, ND as a Customer Support Specialist!

About Acme Tools:

Acme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa, including Acme Equipment and acmetools.com. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

We offer great benefits and perks, including 6 paid holidays, employee discounts, generous PTO you start earning on your first day, medical and dependent care flexible spending accounts, traditional and Roth 401(k) plans with company matching, 100% company-paid group life insurance 1x your annual wage and short and long-term disability, and a work environment where everyone takes pride in their work and can see their direct impact on the company. Our full-time (40 hours per week) employees also have access to medical, dental, vision, and other insurance options.

A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST

In this role, your primary responsibilities will include answering incoming customer calls and emails, serving as a source of information on our product features and specifications, and efficiently processing order information. You will also play a crucial role in post-sale customer service, providing order status updates, tracking information, and facilitating returns when necessary. Collaborative communication with other departments and manufacturers to address customer inquiries and concerns is essential. Additionally, you’ll be expected to stay up to date with the latest products carried by Acme Tools through team activities and vendor training, while also taking on other assigned tasks and opportunities as they arise.

Need-To-Haves:

• Prior customer service experience
• Proficient in active listening, technical skills, and problem-solving
• Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Love-To-Haves:

• Previous call center experience
• Bonus points for tool and equipment industry knowledge

Acme Tools is an equal opportunity employer.