Customer Support Specialist - Tools & Equipment

Socket.dev; Grand Forks (ND); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Employee discounts

PTO from day one

401(k) with company match

Life insurance

Disability insurance

Job summary

Acme Tools in Grand Forks, ND seeks a Customer Support Specialist to handle calls, emails, and order processing with a focus on post-sale service. You will relay product information, track orders, and process returns while coordinating with other departments and vendors to resolve inquiries.

Ideal candidates have customer service experience, strong communication and problem-solving abilities, and flexibility for occasional weekends.

Qualifications

• Prior customer service experience.
• Active listening, technical skills, and problem solving.
• Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Responsibilities

• Answer incoming customer calls and emails, provide product information, and process orders.
• Provide post-sale support with order status, tracking, and returns as needed.
• Coordinate with other departments and manufacturers to address inquiries and stay updated on products.

Skills

Customer service

Active listening

Technical skills

Problem solving

Communication skills

Punctuality

Flexibility

Job description

Acme Tools in Grand Forks, ND seeks a Customer Support Specialist to handle calls, emails, and order processing with a focus on post-sale service. You will relay product information, track orders, and process returns while coordinating with other departments and vendors to resolve inquiries.

Ideal candidates have customer service experience, strong communication and problem-solving abilities, and flexibility for occasional weekends.