TOM TAI-E Technician, Mid-West-TAI

Amazon; Bondurant (IA); On-site; USD 34,440 - 56,481; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a TOM Technician in Bondurant, Iowa, who will innovate and implement automated solutions for operational excellence. The role includes troubleshooting systems and providing support for technologies used in yard operations.

Applicants should have a high school diploma, with a minimum of 2 years of computer hardware experience. The position offers a competitive hourly rate between $25 and $41, along with comprehensive benefits including health insurance and 401(k) matching.

Qualifications

• 2+ years of experience in computer hardware troubleshooting and repair.
• Experience in corporate operating system support.
• Ability to manage system performance issues.

Responsibilities

• Align with operations to resolve tools and systems issues.
• Manage existing technology in TOM gate and yard operations.
• Perform technical support for yard technologies.
• Identify process improvements using yard technology.
• Travel up to 50% within 50 miles for job responsibilities.

Skills

Computer hardware troubleshooting

Operating system support (Windows, Mac, Linux)

Network troubleshooting

Education

High school diploma or equivalent

Bachelor’s degree in engineering or related field

Tools

ALPR systems

Job description

Job ID: 10458716 | Amazon.com Services LLC

Job Overview

Amazon’s North America Transportation Operations Management (TOM) Automation Implementation and Execution (TAI‑E) team is looking for Technicians to create a best‑in‑class network and maintain sustainable yard systems within Amazon Transportation Services. This hourly position supports TOM leaders in maintaining and troubleshooting systems and technology related to the yard, as well as process validation for tools used by field teams.

As a TOM Technician you will innovate and implement automated solutions to drive operational excellence, provide high‑quality support for computer and electronic hardware, operating systems, and software used in TOM‑managed yards, and troubleshoot non‑standard problems.

Key Responsibilities

• Align with the operations team to understand the tools and systems that are not working correctly and determine appropriate remedies.
• Take ownership of all existing systems and technology that are part of TOM gate and yard operations, including approved systems not yet implemented at your site.
• Provide technical support for tools such as ALPR and other gate and yard technologies.
• Monitor processes through systems and technology to identify deviations from standard work.
• Pilot test updates to existing tools and implement new hardware, software, cameras, and computer instrumentation.
• Deep‑dive and identify process‑improvement opportunities to use yard and gate technology more efficiently and reduce process time.
• Manage and communicate system‑performance issues.
• Travel up to 50% within a 50‑mile radius from home.
• Move up to 49lbs and stand or walk for 10‑12 hours, with or without reasonable accommodation.

Basic Qualifications

• High school diploma or equivalent.
• 2+ years of computer hardware experience, including troubleshooting and repair.
• 1+ year of operating‑system support experience in a corporate setting (Windows, Mac, or Linux).

Preferred Qualifications

• Bachelor’s degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics, or an equivalent quantitative field.
• 2+ years of supporting and maintaining a corporate network environment.
• 2+ years of professional or military experience.
• 2+ years of network troubleshooting and support experience.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits and Compensation

• Base hourly rate: $25.00 – $41.00 USD (location: USA, IA, Bondurant).
• Sign‑on payments and restricted stock units (RSUs) as part of the total compensation package.
• Comprehensive benefits including health, dental, vision, prescription, basic life & AD&D insurance, optional supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.
• Additional benefits information available at https://amazon.jobs/en/benefits.