Toll Road Customer Care Specialist

Employment & Training Centers, Inc.; Broomfield (CO); On-site; USD 27,552; Full time

Job summary

A customer service organization is seeking a Customer Service Representative in Broomfield, CO. This entry-level role involves handling inbound and outbound calls to assist customers with toll road inquiries effectively. The ideal candidate will have strong communication skills, computer proficiency, and be able to manage accounts professionally. With a salary of $20.00/hour, it's an opportunity to start your career in customer service.

Qualifications

• Ability to perform basic math calculations.
• Punctual, reliable, and collaborative team player.

Responsibilities

• Handle inbound and outbound customer service calls regarding toll road accounts.
• Negotiate and establish payment terms and plans.
• Monitor debtor accounts and follow up to ensure timely payments.
• Address escalated calls and work toward resolution.

Skills

Basic computer proficiency

Strong multi-tasking and organizational skills

Excellent listening and communication abilities

Ability to remain composed in challenging situations

Job description

A customer service organization is seeking a Customer Service Representative in Broomfield, CO. This entry-level role involves handling inbound and outbound calls to assist customers with toll road inquiries effectively. The ideal candidate will have strong communication skills, computer proficiency, and be able to manage accounts professionally. With a salary of $20.00/hour, it's an opportunity to start your career in customer service.