To Go Service Lead — Retail Ops & CX

Hannaford; Kennebunk (ME); On-site; USD 24,000 - 34,000; Part time

Job summary

Hannaford Supermarkets in Kennebunk, ME is hiring Temporary Seasonal associates to support all departments and assist the Hannaford To Go Supervisor in leading the To Go team to meet sales goals. You will build associate and customer relationships and promote a strong store culture aligned with Hannaford strategies.

The role requires high school diploma or equivalent, retail customer service experience preferred, and the ability to lead others.

Qualifications

• High school graduate or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Strong problem-solving skills.

Responsibilities

• Lead Hannaford To Go Department operations in the absence of the Hannaford To Go Supervisor.
• Support excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time teaching on Shopping or Expediting process issues.
• Reports any issues or concerns relative to associate performance or behavior to the Assistant Store Manager.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Lead and direct others

Customer service

Communication skills

Problem-solving

Organizational skills

Multitask ability

Education

High school diploma or equivalent

Tools

Computers

Calculators

POS systems

Job description

Hannaford Supermarkets in Kennebunk, ME is hiring Temporary Seasonal associates to support all departments and assist the Hannaford To Go Supervisor in leading the To Go team to meet sales goals. You will build associate and customer relationships and promote a strong store culture aligned with Hannaford strategies.

The role requires high school diploma or equivalent, retail customer service experience preferred, and the ability to lead others.