To-Go Service Lead — Grocery Pickup & Customer Care

Hannaford; Concord (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

Hannaford Supermarkets in Concord, NH is hiring for a Store Operations role supporting Hannaford to Go and in-store tasks. You will observe policies, maintain cleanliness, assist with online order pickups, and ensure safe, efficient service in a busy retail environment.

The role requires strong communication, reliability, and the ability to lead and coach others while handling a variety of POS transactions and perishable items. Equal opportunity employer.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18+).
• Ability to learn multiple tasks and technical requirements.
• Ability to lead and coach others in Hannaford to Go service.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain neat personal appearance per policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and other duties as assigned by supervision.
• Handle return-to-stock items promptly, prioritize perishables.
• Support safety standards and report needed repairs.
• Bag or package merchandise for customer pickup and store properly.
• Control usage of store supplies and prevent waste.
• Assist in spill cleanup and hazard prevention.
• Be knowledgeable about produce varieties and items.
• Record price discrepancies and request price checks as needed.
• Observe security standards and report abnormal behavior.
• Process sales transactions including cash, checks, EBT, coupons, and gift cards.
• Secure registers and equipment when unattended; protect assets.
• Maintain general housekeeping and sanitation per policy and regulations.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Leadership skills

18 years or older

Job description

Hannaford Supermarkets in Concord, NH is hiring for a Store Operations role supporting Hannaford to Go and in-store tasks. You will observe policies, maintain cleanliness, assist with online order pickups, and ensure safe, efficient service in a busy retail environment.

The role requires strong communication, reliability, and the ability to lead and coach others while handling a variety of POS transactions and perishable items. Equal opportunity employer.