To Go Department Lead & Customer Service Coach

Hannaford; Morristown (VT); Sur place; USD 30 000 - 44 000; Plein temps

Résumé du poste

Hannaford in Morrisville, VT is seeking a skilled lead for the Hannaford To Go team to support the Assistant Store Manager-Service in maintaining department operations and achieving sales goals.

You will build strong associate and customer relations, promote a positive culture, and supervise daily tasks, scheduling, and training to ensure top-notch service and compliance with safety standards.

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements

Responsabilités

• Lead Hannaford To Go department operations in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling high standards.
• Maintain department appearance, safety, sanitation, and food safety at high level.
• Maintain accurate records and ensure yearly certifications are up to date.
• Utilize financial reports, scheduling, productivity, ordering and business information systems.
• Create and maintain effective work schedules to meet customer service standards.
• Use good judgement in delegation and follow-up for department efficiency.
• Provide real-time coaching and assist with performance management.
• Assist in training and developing associates to meet department needs.
• Maintain communication with store management and department.
• Observe and follow all policies and legal requirements.

Connaissances

Leadership

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Learn multiple tasks

Age requirement awareness

Formation

High school diploma

Outils

Scheduling software

POS systems

Business information systems

Description du poste

Hannaford in Morrisville, VT is seeking a skilled lead for the Hannaford To Go team to support the Assistant Store Manager-Service in maintaining department operations and achieving sales goals.

You will build strong associate and customer relations, promote a positive culture, and supervise daily tasks, scheduling, and training to ensure top-notch service and compliance with safety standards.