To-Go - Southwood Valley

Wings N More Restaurants LLC; College Station (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Wings ‘N More Restaurants is seeking team members to provide outstanding guest service for to-go orders. You will greet guests, take orders with accuracy and courtesy, and handle payments using the POS system.

Responsibilities include coordinating pickup times, ensuring order accuracy, and maintaining cleanliness while delivering a positive guest experience during evenings, weekends, and holidays.

Qualifications

• Greet guests warmly and provide a friendly, professional welcome for to-go orders.
• Answer guest inquiries with clear phone etiquette.
• Demonstrate strong menu knowledge to accurately take orders and accommodate modifications.
• Accurately use the restaurant POS system to place orders and handle payments.

Responsibilities

• Greet guests and provide a friendly, professional welcome for to-go orders.
• Take orders accurately and address guest inquiries with courtesy.
• Process payments (cash, card, or digital) and manage gift card sales.
• Coordinate and manage pickup times and ensure timely order preparation with BOH/FOH teams.
• Package to-go orders carefully and verify accuracy before pick-up.
• Follow food safety and sanitation procedures and maintain cleanliness.

Skills

Customer service

Communication

Teamwork

Attention to detail

POS system

Job description

T0-GOThis job posting contains some general information about what it is like to work at Wings ‘N More Restaurants and is not a complete job description. Wings ‘N More Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.The purpose is to serve food and/or beverages to guests according to Standards and in alignment with the Restaurant’s continuing effort to deliver outstanding guest service.ESSENTIAL DUTIES AND RESPONSIBILITIES:Greet guests warmly and provide a friendly, professional welcome for all to-go orders, both in person and over the phone.Demonstrate excellent phone etiquette and clear communication skills when taking orders and answering guest inquiries.Possess strong menu knowledge to accurately take and place guest orders, including any modifications or special requests.Accurately use the restaurant’s POS system to place orders, process payments (cash, credit, or digital), gift card sales, and maintain basic math proficiency for handling transactions.Coordinate and manage takeout order pickups efficiently, including quoting accurate wait times to guests in partnership with restaurant managers.Communicate effectively with both kitchen (Back of House) and Front of House staff to ensure timely and correct order preparation.Organize and prioritize multiple orders simultaneously, ensuring accuracy and preventing delays or errors.Carefully package and check to-go orders for accuracy, maintaining strong attention to detail.Follow all food safety and sanitation procedures to maintain cleanliness and food quality standards.Support and exhibit teamwork across all departments to provide a seamless guest experience for all.Maintain positive guest relations by addressing questions or concerns professionally and ensuring every guest leaves with a positive impression, keeping in mind when to involve a member of the management team.Provide a satisfactory pickup experience for each customer, and a suitable parting remark.EXCELLENT CUSTOMER SERVICE SKILLS:Ability to work evenings, weekends, and holidays as needed.Friendly, team-oriented attitude with a focus on hospitality.Strong attention to detail, speed, and consistency under pressure.