Service Team Member - To-Go

The Blue Porch; Grand Haven (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

The Blue Porch is seeking a To Go Service Team Member in Grand Haven, MI to provide friendly, fast service for To Go guests. You will take online, phone, and in-person orders, assemble orders, prepare beverages, and deliver complete meals to guests with Uncommon Hospitality.

In this role you will clear the To Go area between guests, keep stations stocked, handle payments, and assist the management team when needed.

Qualifications

• Strong customer service skills.
• Able to engage positively with guests with Uncommon Hospitality.
• Professional demeanor and interpersonal skills.
• Ability to understand and follow verbal and written instructions.
• Clear and effective communication in a fast-paced environment.
• Fluency in reading, writing and speaking English.

Responsibilities

• Takes online, call-in and in-person orders.
• Runs assembled orders from the Back of House and delivers to guests.
• Prepares non-alcoholic and alcoholic beverages.
• Clears and cleans To Go area between guests.
• Keeps supplies stocked in To Go dining and counter areas.
• Resolves guest issues with Uncommon Hospitality, with management support as needed.
• Processes payments following procedures.
• Trains new To Go Team Members as directed by leadership.
• Other duties as assigned.

Skills

Customer service

Guest engagement

Professionalism

Interpersonal skills

Fast-paced communication

English proficiency

Job description

The Blue Porch – To Go ServerThe To Go Service Team Member is responsible for all of the duties required in the limited service To Go area of the Front of House. The To Go Team Member is focused on creating a great service experience for To Go guests through customer interaction and great salesmanship and fast, accurate delivery of orders. The To Go Team Member processes orders through the Point of Sale (POS) system, runs assembled orders from the Back of House, adds beverages to the order and delivers complete orders to the guest. The To Go Team Member clears and cleans the To Go section as needed to create a clean, inviting environment.Essential DutiesTreats all guests and teammates with Uncommon Hospitality ensuring every guest has a great experienceTakes online, call-in and in-person food and drink orders following established restaurant procedures and practices and using the POS systemRuns assembled food orders from the Back of House and delivers to guestsPrepares non-alcoholic and alcoholic beverages and adds to assembled ordersClears and cleans tables and table areas in the To Go section quickly between guestsKeeps supplies in To Go dining area and counter area stocked and ready for guest and employee useResolves guest issues with Uncommon Hospitality, partnering with the Management team as neededProcesses payments following established restaurant procedures and practicesStrictly follows all federal and state mandated liquor laws by monitoring the number of alcoholic beverages each guest orders and ensuring they aren’t over-servedTrains new To Go Team Members as directed by leadership teamOther duties as assignedSkills & AbilitiesStrong customer service skillsLoves to engage positively with guestsProfessionalismInterpersonal skillsAbility to understand and follow verbal and written instructionsAbility to effectively communicate in a fast pace working environmentProficient in reading, writing and speaking English