ToGo Specialist

Benihana; Memphis (TN); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Plan

Paid Time Off

Voluntary Short Term Disability

Dining discounts

Career growth

Paid Sick Time

EAP

Commuter and dependent care benefits

Job summary

Benihana Memphis is seeking a To-Go Specialist to ensure seamless takeout and delivery orders with friendly, efficient service.

You will manage to-go operations, ensure order accuracy, and work with BOH/FOH to keep meals fresh and on time. Prior experience preferred; strong communication and multitasking required.

Qualifications

• Experience in to-go, host, or customer service preferred.
• Able to multi-task in a fast-paced environment.
• Detail-oriented with accuracy in orders.
• Familiar with POS systems and online ordering.
• Excellent communication and problem-solving skills.
• Able to stand for long hours and lift up to 25 lbs.
• Availability nights, weekends, and holidays.
• Team player with a positive attitude.

Responsibilities

• Process takeout and delivery orders accurately via phone, online, and apps.
• Ensure packaging, presentation, and order accuracy.
• Maintain timeliness for smooth pickup.
• Greet guests warmly to ensure great customer experience.
• Coordinate order fulfillment with BOH team.
• Manage to-go station inventory and supplies.
• Communicate with delivery drivers and guests for pickup.
• Follow food safety and sanitation standards.
• Collaborate with FOH and BOH to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with enthusiasm.

Skills

Customer service

Multitasking

Communication

Problem solving

Team player

Tools

POS systems

Online ordering platforms

Job description

Join the Global Leader in Vibe Dining!

Why Join Our Team?

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.
• Voluntary Short Term Disability Insurance - Employee Paid.
• Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance - Employee paid.
• Traditional and Roth 401(k) Plan - All Employees

Exclusive Perks & Growth Opportunities

• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You'll Do

As a To-Go Specialist, you will be responsible for ensuring seamless and accurate execution of takeout and delivery orders while providing friendly and efficient service to our guests. Your mission is to manage to-go operations with precision, maintain order accuracy, and ensure guests receive their meals fresh and on time.

Key Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
• Maintain timeliness and organization to provide a smooth pickup experience
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
• Work closely with the BOH team to coordinate order fulfillment and modifications
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked
• Monitor and communicate with delivery drivers and guests for order pickup
• Follow food safety and sanitation standards to ensure high-quality service
• Work collaboratively with FOH and BOH teams to maintain efficiency
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm

What We're Looking For

• Previous experience in a to-go, host, or customer service role preferred but not required
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to order accuracy and presentation
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms
• Excellent communication and problem-solving skills
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays
• Positive attitude, strong work ethic, and a team-first mentality

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