ToGo Specialist

Benihana - Puente Hills; California (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance for

401(k) Plan

Paid Time Off

Employee Dining Discounts

EAP

Commuter Benefits

Job summary

Benihana Puente Hills is seeking a To-Go Specialist to ensure seamless takeout and delivery orders while providing friendly, efficient service to guests. You will manage to-go operations with precision, ensuring order accuracy and timely pickup.

Responsibilities include processing orders through multiple channels, coordinating with BOH/FOH, maintaining supplies, and upholding food safety standards. Prior experience is welcome but not required, and full-time benefits apply.

Qualifications

• Previous experience in to-go, host, or customer service roles preferred but not required.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and order accuracy.

Responsibilities

• Process takeout and delivery orders accurately and efficiently via phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization for a smooth pickup experience.
• Greet guests in a friendly, welcoming manner to ensure a great customer experience.
• Coordinate with BOH to fulfill orders and accommodate modifications.

Skills

Customer service

Multi-tasking

POS systems

Order accuracy

Communication

Tools

POS systems

Online ordering platforms

Tablets

Job description

Join the Global Leader in Vibe Dining!

Why Join Our Team?

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.
• Voluntary Short Term Disability Insurance – Employee Paid.
• Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.
• Traditional and Roth 401(k) Plan – All Employees

Exclusive Perks & Growth Opportunities

• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a To-Go Specialist, you will be responsible for ensuring seamless and accurate execution of takeout and delivery orders while providing friendly and efficient service to our guests. Your mission is to manage to-go operations with precision, maintain order accuracy, and ensure guests receive their meals fresh and on time.

Key Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
• Maintain timeliness and organization to provide a smooth pickup experience
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
• Work closely with the BOH team to coordinate order fulfillment and modifications
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked
• Monitor and communicate with delivery drivers and guests for order pickup
• Follow food safety and sanitation standards to ensure high-quality service
• Work collaboratively with FOH and BOH teams to maintain efficiency
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm

What We’re Looking For

• Previous experience in a to-go, host, or customer service role preferred but not required
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to order accuracy and presentation
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms
• Excellent communication and problem-solving skills
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays
• Positive attitude, strong work ethic, and a team-first mentality

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand.

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Compensation: Minimum Wage