To-Go Experience Specialist — Fast-Paced, Guest-Focused

Benihana - Troy; Troy (MI); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Traditional and Roth 401(k) plan

Employee dining discounts

Job summary

Benihana - Troy is seeking a To-Go Specialist to ensure accurate takeout and delivery execution while delivering friendly, efficient service. The role focuses on precise orders, on-time pickup, and collaboration with kitchen and front-of-house teams to maintain quality.

You will manage to-go orders, assist guests, and uphold food safety standards in a fast-paced environment. This position offers opportunities for growth within a global hospitality brand and requires availability for evenings and

Qualifications

• Experience in a to-go, host, or customer service role preferred but not required.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to order accuracy and presentation.
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms.
• Excellent communication and problem-solving skills.

Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization to provide a smooth pickup experience.
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience.
• Work closely with the BOH team to coordinate order fulfillment and modifications.
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked.
• Monitor and communicate with delivery drivers and guests for order pickup.
• Follow food safety and sanitation standards to ensure high-quality service.
• Work collaboratively with FOH and BOH teams to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm.

Skills

Customer service

Multi-tasking

Attention to detail

POS systems

Communication

Problem solving

Tools

POS systems

Tablets

Online ordering platforms

Job description

Benihana - Troy is seeking a To-Go Specialist to ensure accurate takeout and delivery execution while delivering friendly, efficient service. The role focuses on precise orders, on-time pickup, and collaboration with kitchen and front-of-house teams to maintain quality.

You will manage to-go orders, assist guests, and uphold food safety standards in a fast-paced environment. This position offers opportunities for growth within a global hospitality brand and requires availability for evenings and