To-Go Experience Specialist - Fast, Friendly, Precise Service

Benihana - Schaumburg; Schaumburg (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

401(k) Plan

Dining Discounts

Career Growth

Paid Sick Time

Paid Time Off

EAP

Commuter Benefits

Dependent Care Benefits

Job summary

Benihana - Schaumburg is seeking a friendly To-Go Specialist to ensure accurate takeout and delivery orders and provide a welcoming guest experience. You will manage to-go operations with precision, verify order details, and coordinate with the BOH and FOH teams to keep pickup times on track.

This role supports a fast-paced dining operation and requires attention to detail, good communication, and comfort with POS systems, tablets, and online ordering platforms.

Qualifications

• Previous experience in a to-go, host, or customer service role preferred but not required.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to order accuracy and presentation.
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms.
• Excellent communication and problem-solving skills.
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays.
• Positive attitude, strong work ethic, and a team-first mentality.

Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization to provide a smooth pickup experience.
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience.
• Work closely with the BOH team to coordinate order fulfillment and modifications.
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked.
• Monitor and communicate with delivery drivers and guests for order pickup.
• Follow food safety and sanitation standards to ensure high-quality service.
• Work collaboratively with FOH and BOH teams to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm.

Skills

Customer service

Multi-tasking

Attention to detail

POS systems

Communication

Problem-solving

Stamina

Tools

POS systems

Tablets

Online ordering platforms

Job description

Benihana - Schaumburg is seeking a friendly To-Go Specialist to ensure accurate takeout and delivery orders and provide a welcoming guest experience. You will manage to-go operations with precision, verify order details, and coordinate with the BOH and FOH teams to keep pickup times on track.

This role supports a fast-paced dining operation and requires attention to detail, good communication, and comfort with POS systems, tablets, and online ordering platforms.