TMS Care Technician - Mental Health Support

LifeStance Health Inc.; Vernon Hills (IL); In loco; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

AD&D Insurance

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Descrizione del lavoro

LifeStance Health Inc. in Vernon Hills, IL seeks a Patient Care Technician to administer and manage Transcranial Magnetic Stimulation (TMS) services under physician direction. You will engage with patients, coordinate appointments, and support office operations.

The role requires CMA certification (preferred), 2+ years healthcare experience, BLS/CPR, and comfort using Microsoft Office and data-management tools. Travel within region may be required.

Competenze

• Certified Medical Assistant certification preferred.
• Two or more years of related experience within a healthcare setting.
• BLS and CPR certified.
• Proficient in Microsoft Office with exposure to some data management software.
• Experience with operating a medical/mechanical device.
• Strong communication skills and detailed oriented.

Mansioni

• Engage with patients to discuss Transcranial Magnetic Stimulation (TMS) procedures, ensuring clarity and understanding.
• Handle TMS-related calls from patients, providing comprehensive information and assistance.
• Utilize standard protocols to assess the eligibility of new patients for TMS and schedule the initial consultation with the TMS provider based on the patient's preferred location.
• Contact patients and answer incoming patient calls to schedule appointments. Address inquiries related to payment and facilitate payment collections.
• Engage with patients to discuss and resolve outstanding balances, facilitating prompt payments.
• Review, update, and organize insurance information following established protocols.
• Gather patient information, document, submit and manage prior authorizations for patients seeking treatment.
• Ensure that all requisite new patient paperwork is completed accurately and uploaded to the patient's chart prior to the scheduled appointment
• Send and accept patient forms as needed through the Electronic Health Record. Coordinate care with internal and external clinicians.
• Exercise good judgement and professionalism.
• Utilize high tech TMS equipment (training provided) as a member of the care team.
• Engage with the patient during treatment sessions, ensuring that the patient stays comfortable and alert
• Ensure the TMS chair is clean and disinfected/wiped down between patients.
• Provide an efficient experience for patients by maintaining a well-organized clinic prep and workflow.

Conoscenze

Certified Medical Assistant

Healthcare experience

BLS/CPR certified

Microsoft Office

Data management software

Operating medical devices

Strong communication

Detail oriented

Strumenti

Microsoft Office

Data management software

Medical device operation

Descrizione del lavoro

LifeStance Health Inc. in Vernon Hills, IL seeks a Patient Care Technician to administer and manage Transcranial Magnetic Stimulation (TMS) services under physician direction. You will engage with patients, coordinate appointments, and support office operations.

The role requires CMA certification (preferred), 2+ years healthcare experience, BLS/CPR, and comfort using Microsoft Office and data-management tools. Travel within region may be required.