TME Service Strategy Leader - AI-Driven Transformation

Deloitte France; United States; On-site; USD 198,000 - 392,000; Full time

Job summary

Deloitte France is seeking a Service Strategy Senior Manager to lead high-impact engagements across digital self-service, contact center, and field service for Telecom, Media & Entertainment clients. You will guide executive-level strategy, drive AI-enabled visions, and manage multi-national delivery teams to deliver measurable business impact.

You will also own the commercial success of engagements, oversee revenue and margins, and help grow the practice through client development and thought

Qualifications

• 10+ years of experience leading and delivering consulting engagements focused on service transformation.
• 8+ years guiding subscriber experience strategy or operational transformation for TME clients.
• 8+ years in the TME sector, including streaming, telecom, or media operating models.
• 8+ years leading strategy engagements with transformation roadmaps and business cases.
• 2+ years establishing AI-enabled workflows and driving AI adoption.
• 8+ years working with technology strategy and delivery teams (architecture, AI use cases, roadmaps).
• Ability to travel 50% on average; immigration sponsorship may be limited.

Responsibilities

• Lead multiple engagements defining service transformation strategies for digital self-service, contact center, and field service in TME.
• Partner with senior client stakeholders to define strategies and drive measurable outcomes.
• Advise on strategies to reduce churn and improve customer lifetime value across service channels.
• Translate questions and data-driven insights into service strategies, AI visions, and roadmaps.
• Direct phased migration planning of AI use cases balancing value, complexity, and readiness.
• Align business goals with technology delivery including data integration and platform needs.
• Lead working sessions, executive readouts, and deliverables while managing scope and risks.
• Guide teams across Deloitte to ensure delivery quality and knowledge transfer.
• Own commercial success including margins, forecasting, and financial management.
• Drive practice growth via proposals, solution shaping, and thought leadership.
• Advocate for service strategy with clients and coach teams.

Skills

Executive storytelling

Stakeholder influence

Team leadership

AI-enabled workflows

Strategy development

Roadmap prioritization

Client relationship management

Business development

Job description

Deloitte France is seeking a Service Strategy Senior Manager to lead high-impact engagements across digital self-service, contact center, and field service for Telecom, Media & Entertainment clients. You will guide executive-level strategy, drive AI-enabled visions, and manage multi-national delivery teams to deliver measurable business impact.

You will also own the commercial success of engagements, oversee revenue and margins, and help grow the practice through client development and thought