Service Strategy Leader, Consumer & AI Transformation

Deloitte France; St. Louis (MO); On-site; USD 193,000 - 322,000; Full time

Job summary

Deloitte France, a leading professional services firm, seeks a Service Strategy Manager, Consumer, to lead engagements across digital self-service, contact centers, and field services. You will translate client challenges into actionable strategies and roadmaps, partnering with technology teams to drive AI-enabled service outcomes.

You will guide cross‑functional teams, manage stakeholder workshops, and oversee delivery from strategy to adoption, while supporting business growth and client

Qualifications

• 5+ years of relevant consulting or industry experience
• 2+ years with major CPQ vendor solutions (SAP Callidus CPQ or SAP Hybris CPQ)
• Bachelor's Degree, advanced degree preferred
• Ability to travel up to 50%, based on work and clients
• Limited immigration sponsorship may be available
• Proven experience building CPQ and lead-to-cash solutions
• Understanding of Quote-To-Order and Lead-To-Cash processes
• Experience with CPQ configuration and scripting extensions

Responsibilities

• Lead engagements defining service strategies across digital self-service, contact center, and field service experiences
• Define and deliver AI-enabled service strategies
• Translate business challenges into structured strategies and roadmaps
• Coordinate with technology teams to align strategy with architecture and data
• Manage client relationships, workshops, and project scope across workstreams
• Lead and develop multi-disciplinary teams across strategy, technology, and operations

Skills

Engagement leadership

Consulting delivery

AI-enabled strategy

Cross-functional execution

Travel readiness

Education

Bachelor's Degree

Advanced degree preferred

Tools

SAP CPQ (Callidus)

SAP Hybris CPQ

Job description

Deloitte France, a leading professional services firm, seeks a Service Strategy Manager, Consumer, to lead engagements across digital self-service, contact centers, and field services. You will translate client challenges into actionable strategies and roadmaps, partnering with technology teams to drive AI-enabled service outcomes.

You will guide cross‑functional teams, manage stakeholder workshops, and oversee delivery from strategy to adoption, while supporting business growth and client