AI-Driven Technology Service Strategy Lead

Deloitte France; San Jose (CA); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager to lead client-facing engagements that shape service strategies for Technology clients. The role blends strategy, AI fluency, and cross-functional execution to transform pain points into actionable service transformations.

You will guide teams across strategy, technology, and operations to deliver measurable client outcomes and drive adoption of AI-enabled service solutions on complex programs.

Qualifications

• 8+ years delivering consulting engagements focused on service transformation (e.g., contact center modernization, field service).
• 6+ years in customer/user experience strategy or operational transformation for Technology clients.
• 6+ years in technology strategy and delivery including AI use case prioritization and architecture design.
• 1+ years using AI tools in day-to-day workflow.

Responsibilities

• Lead engagements defining service strategies across digital self-service, contact center, and field service experiences for Technology clients.
• Partner with CX, digital, technology, and operations leaders to deliver AI-enabled service strategies with measurable outcomes.
• Translate business challenges into structured service strategies, roadmaps, and business cases.

Skills

Service strategy

Executive storytelling

Team leadership

Client engagement

AI-enabled services

Project/engagement management

Job description

Deloitte is seeking a Service Strategy Manager to lead client-facing engagements that shape service strategies for Technology clients. The role blends strategy, AI fluency, and cross-functional execution to transform pain points into actionable service transformations.

You will guide teams across strategy, technology, and operations to deliver measurable client outcomes and drive adoption of AI-enabled service solutions on complex programs.