AI-Enabled Technology Service Strategy Lead

Deloitte France; Columbus (OH); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager for Technology clients to lead strategy engagements, integrate AI and technology fluency, and drive measurable service transformations across strategy, delivery, and operations.

This role is ideal for someone who shapes a service strategy vision and drives cross-functional execution, working across strategy, technology, and operations to translate plans into real solutions for clients.

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation.
• 6+ years in customer experience strategy or operational transformation for Technology clients.
• 6+ years in technology sector, SaaS/cloud/enterprise software environments.
• 6+ years leading strategy engagements with roadmaps and business cases.
• 6+ years in technology strategy and delivery, including AI use case prioritization.
• 1+ years using AI tools in day-to-day workflow.

Responsibilities

• Lead engagements that define service strategies across digital self-service, contact center, and field service experiences.
• Partner with CX, digital, technology and operations leaders to deliver AI-enabled service strategies.
• Advise clients on increasing user adoption, retention, and lifetime value across SaaS and enterprise software services.
• Translate challenges into structured service strategies, roadmaps, and business cases.
• Align strategic intent with technology modernization priorities and data integration strategy.
• Guide multi-disciplinary teams and manage scope, timelines, risks, and dependencies.
• Develop deployment plans for AI agent and automation solutions by value and complexity.
• Champion usage of AI-enabled tools to accelerate strategy development and execution.

Skills

Executive communication

Strategic planning

Cross-functional leadership

Problem solving

AI tools experience

Travel willingness

Job description

Deloitte is seeking a Service Strategy Manager for Technology clients to lead strategy engagements, integrate AI and technology fluency, and drive measurable service transformations across strategy, delivery, and operations.

This role is ideal for someone who shapes a service strategy vision and drives cross-functional execution, working across strategy, technology, and operations to translate plans into real solutions for clients.