AI-Driven Tech Service Strategy Leader

Deloitte France; Indianapolis (IN); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager - Technology to lead service transformation engagements for Technology clients. You will shape strategy, collaborate with leadership across strategy, technology, and operations, and drive measurable outcomes.

The role requires 8+ years in consulting, experience in SaaS/cloud environments, and the ability to coordinate global delivery teams, including USI and ADMX resources. Travel ~30% and a strong client-facing orientation are essential.

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation (e.g., contact center modernization, field service).
• 6+ years in customer/user experience strategy or operational transformation for Technology clients.
• 6+ years in Technology sector with SaaS/cloud/enterprise software experience.
• 6+ years leading strategy engagements with transformation roadmaps and business cases.
• 1+ years using artificial intelligence tools in daily workflow.
• Willingness to travel ~30% on average.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead engagements that define service strategies across digital self-service, contact center, and field service experiences for Technology clients.
• Partner with CX, digital, technology, and operations leaders to define AI-enabled service strategies and measurable outcomes.
• Advise clients on improving user adoption, retention, and lifetime value for SaaS and enterprise software channels.
• Translate business and operational challenges into structured service strategies, roadmaps, and business cases.
• Align strategic intent with technology modernization priorities and data integration strategy.
• Coordinate client workshops and sessions to move strategies into implementation and adoption.
• Guide teams in prioritization, dependencies, and execution planning to drive delivery.
• Develop phased deployment plans for AI agent and automation solutions.

Skills

Executive storytelling

Team leadership

Client-facing

Cross-functional collaboration

Strategy development

AI tools usage

Travel readiness

Job description

Deloitte is seeking a Service Strategy Manager - Technology to lead service transformation engagements for Technology clients. You will shape strategy, collaborate with leadership across strategy, technology, and operations, and drive measurable outcomes.

The role requires 8+ years in consulting, experience in SaaS/cloud environments, and the ability to coordinate global delivery teams, including USI and ADMX resources. Travel ~30% and a strong client-facing orientation are essential.