TMC Operator

Arkansas-Department-of-Transportation-2; Little Rock (AR); Presencial; USD 43.000 - 53.000; Jornada completa

Descripción de la vacante

Arkansas Department of Transportation in Little Rock seeks a full-time ITS and Communications professional to manage two-way radio communications with statewide users and operate a nationwide law enforcement network.

Requirements include a high school diploma or equivalent, experience with dispatch systems, and ability to write clearly in English; shift work including weekends is required. You will monitor systems, dispatch to field units, and prepare technical reports.

Formación

• Education/experience: high school diploma or equivalent; experience with two-way radio systems and dispatching.
• Ability to operate dispatch terminals and update databases; proficient in English and Microsoft Office.
• Willingness to work shifts, including weekends and holidays; maintain logs and reports.
• ACIC certification requirements and background investigations as part of hiring.

Responsabilidades

• Interact with ITS users and manage two-way radio communications between Central Office and statewide units.
• Dispatch via radio consoles to field units and monitor system status.
• Operate nationwide law enforcement computer networks and related systems.
• Monitor CCTV, traffic applications, and other information sources; compile reports.
• Maintain event logs using CAD/ATMS and prepare technical notifications.

Conocimientos

Two-way radio communications

Dispatch terminal operations

MS Office / Outlook

English communication

Multi-tasking

Educación

High school diploma or equivalent

Herramientas

ACIC/NCIC/NLETS familiarity

CAD/ATMS log maintenance

Descripción del empleo

Job Category: ITS and Communications Professionals

• Full-Time
• On-site
• Salary : $47,892 USD per year

Locations

Showing 1 location

Transportation Systems Management and Operations | Traffic Management Center
10324 Interstate 30
Little Rock, AR 72209, USA

• Travel Required : No

Description

Under general supervision, this position is responsible for working with multiple Intelligent Transportation Systems (ITS), for using two-way radio communications between the Central Office complex and approximately 700 statewide system users, and operating a nationwide law enforcement computer network.

Examples of Work

The following examples are intended only as illustrations of various types of work performed. No attempt is made to be exhaustive. Related, similar, or other logical duties are performed as assigned. The Department may require employees to perform functions beyond those contained in job descriptions. The Department may modify job descriptions based on Department needs. The Arkansas Department of Transportation is an "at will" employer.

• Operate and monitor statewide camera system.
• Operate statewide Dynamic Message Sign (DMS) system including:
  • Public Safety Announcements (PSA’s)
  • Real-time driver information
  • Traffic Incident Management (TIM)
• Operate Highway Advisory Radio (HAR) system.
• Dispatch (broadcast) via different types of radio consoles to various field units.
• Quickly and accurately handle emergency and non-emergency situations.
• Monitor various systems such as iDriveArkansas, third-party traffic applications, broadcast traffic news, social media, various types of security CCTV (closed circuit television) and alarms and other sources of information simultaneously.
• Compile information, make proper notifications, and complete technical reports.
• Operate terminal equipment in accordance with statutes of the ACIC/NCIC/NLETS computer systems, FCC rules and regulations, and Department policy to obtain vehicle and driver information nationwide.
• Maintain an accurate log of all events, using a Computer Aided Dispatch (CAD) system and/or an Automated Transportation Management System (ATMS).
• Perform other ITS related duties as technology becomes available.

Education and experience : Must be at least 18 years old. The educational equivalent to a diploma from an accredited high school. Experience in operating a complex two-way radio communications system, and radio dispatching.

Knowledge, skills and abilities : Working knowledge of dispatch terminal operations. Ability to update and maintain computerized databases. Ability to write legibly, speak clearly in the English language, and type with accuracy. Good listening skills and the ability to multi-task. A working knowledge of Microsoft Office products including Outlook preferred.

Working Conditions : Availability for shift work, including weekends and holidays.

Licenses, registrations and certifications : Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.

"Accredited" means the educational institution or program is accredited by an accrediting organization recognized either by the United States Department of Education or by the Council for Higher Education Accreditation.)

A criminal background check will be required to determine suitability of employment, and failure to meet these standards may cause the applicant to be rejected or terminated from that position.

This position does not require theoretical and practical application of highly specialized knowledge or a bachelor’s degree or higher in the field; thus, this position is not eligible for H-1B visa sponsorship.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.