Transportation Management Center Operator 2026-00955

State of Wyoming; Cheyenne (WY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus $2,000

Public service culture

Health, dental, vision insurance

Paid vacation and holidays

Retirement plans

Job summary

Wyoming Department of Transportation’s Transportation Management Center in Cheyenne is seeking a full-time TMC Operator for rotating shifts. This role provides safety-related information to travelers using multiple delivery methods to reduce crashes and improve highway efficiency.

Applicants should have a High School Diploma and 0-2 years of Technical Operations experience; a 35 wpm typing speed is preferred. A $2,000 hiring bonus and a comprehensive benefits package are offered.

Qualifications

• High School Diploma required.
• 0-2 years of progressive work experience in Technical Operations.
• Must be able to type 35 words per minute.

Responsibilities

• Provide clear safety information concerning Wyoming roadways 24 hours per day.
• Draw information from sensors, reports, and operators to relay updates.
• Relate information via ITS devices and web/phone channels to travelers.

Skills

Typing 35 wpm

Customer service

Multitask under stress

English communication

Education

High School Diploma

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION:

If you are interested in an exciting, fast-paced career with the Wyoming Department of Transportation (WYDOT), look no further! WYDOT's Transportation Management Center (TMC) is seeking a full-time TMC Operator located in Cheyenne, Wyoming. This is a shift work position; employees will be required to work rotating shifts and extended shifts at any time of the day or evening at the discretion of the supervisor.

This position provides safety-related information to the traveling public using numerous delivery mechanisms in order to reduce crashes, closures, and fatalities while improving the efficiency of Wyoming highways.

This position offers:

• **$2,000 Hiring Bonus** See notes for eligibility
• Culture of public service and a commitment to work/life balance

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? ?? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Cheyenne is a steadily growing community along the Front Range but still true to the history of the Old West. The city offers nearby access to mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities. Wyoming is one of only seven states with no state income tax.

Human Resource Contact: 307-777-4455 or [e-mail]

ESSENTIAL FUNCTIONS:

• Provides clear and concise safety information concerning Wyoming roadways 24 hours per day
• Draws information from various sensors (weather, speed, visibility, traffic volume, webcams, automated vehicle locations systems, etc.) as well as from personal reports of plow operators, maintenance foremen, and volunteer citizens
• Gather information from reports that are relayed to other WYDOT personnel, other state DOTs, the Wyoming Highway Patrol, and to the traveling public
• Relays information via ITS devices (dynamic message signs, highway advisory radios, variable speed limit signs, flashing beacon systems, etc.) as well as web and phone-based systems and direct communications
• Uses experience and knowledge of Wyoming's transportation system during normal operations and takes direction from lead operators during complex operational scenarios

PREFERENCES/**AGENCY REQUIREMENTS:

Preference will be given to those with one (1) year of Technical Operations work experience.

**Applicant must be able to type 35 words per minute

KNOWLEDGE:

• Knowledge of Wyoming's transportation system
• Ability to multi-task in a fast-paced environment under stressful situations; ability to adjust readily to changing priorities
• Ability to learn new computer programs while having experience with common computer programs such as Microsoft Office
• Ability to read, interpret, and communicate technical information
• Ability to solve problems, prioritize duties, and complete required tasks effectively
• Knowledge of troubleshooting techniques to resolve operational and technical issues
• Ability to gather relevant information from a variety of sources and disseminate that information accordingly
• Demonstrate effective written and verbal communication skills including proper use of English diction, grammar, and spelling
• Ability to make decisions independently, as necessary, using the best available information at the time
• Ability to be organized, responsible, and timely
• Excellent customer service skills

MINIMUM QUALIFICATIONS:

Education:

High School Diploma

Experience:

0-2 years of progressive work experience in (typically in Technical Operations)

OR

Education & ExperienceSubstitution:

1-3 years of progressive work experience in (typically in Technical Operations)

Certificates, Licenses, Registrations:

None

PHYSICAL WORKING CONDITIONS:

• This position requires the employee to sit for an extended period of time to perform the work. However, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Must have the ability to work calmly and efficiently during high-stress times and with life-threatening situations
• Ability to work on weekends, holidays, and for extended hours during the week. This may include serving in an "on-call" capacity during TMC hours of operation
• This is a shift work position; employees will be required to work rotating shifts and extended shifts at any time of the day or evening at the discretion of the supervisor

NOTES:

• FLSA: Non-exempt
• The Wyoming Department of Transportation is a Drug-Free Workplace
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities
• Qualifying eligibility and criteria for the hiring bonus
  • Temporary employees accepting a full-time position.
  • Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
  • One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.
  • Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
  • Employees would only be eligible for one (1) hiring bonus in a 12-month period.
  • If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

045-Wyoming Department of Transportation - Chief Technology Officer - GIS/ITS

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.